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Are your telecoms turning into a bad dream?   Does your current supplier really understand your business?   Do you know the true cost of your telecoms?   What is the right solution for your company?

Blog

The Big Players: Microsoft’s Windows 9, Amazon’s Hydronic Heat and Google’s Android One

In today’s blog, we look at what the Big Players (Apple aside) are working on over the coming months.

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Total Bulletin: This Week in Tech

It comes as no surprise to see Apple dominating the technology headlines over the past week after unveiling two new iPhones and the Apple Watch.

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Is it worth upgrading to the iPhone 6 or 6 plus?

I have had the latest iPhone’s ever since I was 16 years old and when Tim Cook took centre stage to unveil two new iPhone’s at Apple’s latest conference I knew I wasn’t going to be disappointed.

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There’s an app for that #26: A Helping Hand

In today's blog we look at 'helping hand' apps WhatWine, RescueTime, Morning Kit and Noom.

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Has Apple revolutionised the wearable tech industry?

It’s been three days since Apple’s latest conference and Apple fans across the globe are still full of excitement and dreaming of the moment they get their hands on the iPhone 6 or the Apple Watch for the first time.

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Apple in a nutshell

With this weeks ‘big Apple announcement’ causing great pre-event anticipation and subsequent post-event delight in the Total office (Android fans aside), I look back to a pre-Beats, pre-pod and pre-internet date and review four developments I have found the most interesting during Apple’s nearly-40-year history.

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Apple’s latest conference did not disappoint

Yesterday was one of those special days.

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UK set for Amazon’s first ever smartphone

The e-commerce giant is set to release its latest flagship device the Fire Phone into the UK market despite it not being so popular in the US.

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Smart Accessories

This week we look at all things attachable in the smart world, exploring the latest accessories to enhance your smartphone experience.

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Is the Moto 360 the most stylish smartwatch available?

Earlier on this week I touched upon Samsung’s latest smartwatch the Galaxy S.

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What our Customers Say

Rickerbys LLP

'When new technology is released, Total allow us to trial the latest devices prior to purchase, giving us direct access to innovative telecommunication tools.

Goldsmith Williams Solicitors

‘All in all I am extremely happy with the entire service that Total have provided; from the professional service and transparency that was shown with the handling of our number transfers (that went without a hitch) to the cost reduction we are experiencing.’

Applied Card Technologies Ltd

‘Our decision to select Total was based on the system, it’s functionality and price but I’m delighted to see Total’s customer service in supporting us through unplanned events has been exemplary.’

Hartley & Worstenholme

'Can I just thank you on behalf of the partners, for all your hard work - the team at Total have been very impressive and it is good to see a company live up to the sales pitch.

Foster and Freeman Ltd

'Having tried other telecoms companies (who made great promises but never delivered) we are very pleased with the support that Total has provided us over several years.'

Darwin Gray LLP

'Moving our mobile and data services to Total has been both cost and time effective; customer service through one point of contact is second to none and regular reviews of our account mean that we can be confident we are always getting the best deal for our business.'

Carter Construction

'Working with just one company saves us considerable time and money.

Tozers LLP

'The clincher for supplier was the way Total made the whole process of fitting a package to our needs easy and painless and their follow up support has been excellent.'

ENGEL UK Limited

'The primary benefit to me in working with Total is the level of service we receive, particularly with reference to account management and review.

Bentleys, Stokes and Lowless

'Unlike some of our past suppliers, Total have proved proactive in suggesting ideas to reduce our costs.'

Case Studies

Premier Training

Premier met Total in 2005; at the time they were an emerging company based in Trowbridge before expanding to three main sites incorporating Sales, Customer Service and Accounts.

"Everything was so smooth from the transition onwards. Total won our hearts in the process as well."

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Goughs Solicitors

Goughs Solicitors had a traditional hub and spoke 2 MG leased line network and ADSL. Working alongside Total, this leading law firm consolidated its telecoms data infrastructure, introducing a secure, reslient and scalable solution.

"Total ticked all of the boxes. Their advice and industry expertise has proved invaluable."

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Scarlet Couriers

Scarlet wanted to improve business efficiency and maximise staff utilisation by linking all of their offices with one phone system which would grow alongside the company.

“Total were very innovative and even went as far as investigating a wireless connectivity solution. Instead, they created an IP VPN based on ADSL technology, which works every bit as well.”

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Tyco Electronics UK Ltd

With over 600 lines across 15 sites, as well as 300 homeworkers, the company also needed complete clarity over number ownership and their respective destinations.

"Whilst we have achieved substantial cost savings, the clarity we have gained as a result of the audit has been a real added benefit."

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Wiggin LLP

When Wiggin began to outgrow their leased line, a 10Mb Ethernet circuit was installed with the capacity to work at ten times this speed due to the installation of a 100Mb bearer.

"The fast, powerful circuit provides a cost-effective solution, supporting our voice, data and video whilst utilising the Ethernet circuit for data storage and disaster recovery."

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Carter Construction

We now have over 160 mobiles with Total, as well as our landline provision, and have undertaken a number of systems installs.

"Along with taking advantage of cross-savings, Total competently manage our telecoms, so we are able to concentrate on other aspects of our business."

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Calthorpe Estates

Connecting the two sites would not have been possible with Calthorpe’s existing system. Instead IP telephony was the obvious solution to provide easy to use, reliable communication and seamless continuity between the premises.

"The sound quality of those users with IP phones via networked PCs is superb and Reception find the Avaya system straightforward to use, despite the differing locations of staff."

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Everyclick Ltd

With this in mind and following full consultation, a new Avaya system was installed which could grow with the company.

"I greatly value Avaya's functionality and find it reliable and easy to use. It suits our present needs but is fully scalable for future expansion."

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Chas A Blatchford & Sons Ltd

What was required was a co-ordinated approach to improve communications and deliver enhanced, proactive service and cost efficiency.

"Following BlackBerry implementation instant access to email on the move has lead to improvements in customer service and enhanced response times throughout the business."

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TLV Euro Engineering UK Ltd

One subsequent benefit is to training and it is here that video conferencing really has come into its own.

"By utilising the benefits of 'face to face' conversations we are now able to effectively train our technical staff remotely, avoiding the need for expensive and time consuming trips to Japan for this purpose."

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In today’s blog, we look at what the Big Players (Apple aside) are working on over the coming months. | It comes as no surprise to see Apple dominating the technology headlines over the past week after unveiling two new iPhones and the Apple Watch. | I have had the latest iPhone’s ever since I was 16 years old and when Tim Cook took centre stage to unveil two new iPhone’s at Apple’s latest conference I knew I wasn’t going to be disappointed. | In today's blog we look at 'helping hand' apps WhatWine, RescueTime, Morning Kit and Noom. | It’s been three days since Apple’s latest conference and Apple fans across the globe are still full of excitement and dreaming of the moment they get their hands on the iPhone 6 or the Apple Watch for the first time. | With this weeks ‘big Apple announcement’ causing great pre-event anticipation and subsequent post-event delight in the Total office (Android fans aside), I look back to a pre-Beats, pre-pod and pre-internet date and review four developments I have found the most interesting during Apple’s nearly-40-year history. | Yesterday was one of those special days. | The e-commerce giant is set to release its latest flagship device the Fire Phone into the UK market despite it not being so popular in the US. | This week we look at all things attachable in the smart world, exploring the latest accessories to enhance your smartphone experience. | Earlier on this week I touched upon Samsung’s latest smartwatch the Galaxy S. |