Keeping you in touch... whatever it takes
Before the Motorola V3, most business mobile customers had to choose substance over style. | The contemporary business telecommunications consumer demands it all from their business mobile and therefore, business mobile providers are constantly striving to exceed expectations. | Before anyone had even heard of a ‘Smart Phone’, the business mobile industry was hooked on PDA’s – or Personal Digital Assistants. | There are many leading industry experts who think that without the BlackBerry, the landscape of business telecommunications would look extremely different today and the BlackBerry 7230 was the first step. | The contemporary business mobile consumer demands it all; mobile data, email access, cutting edge digital display and advanced video and voice messaging. | Surrounded by the innovative and iconic phones that will dominate this list, you may be wondering what place there is for a phone which has a monochrome display and questionable phonic ringtones. | 2010 is well underway, and with the launch of the Google Phone, Sony Ericsson’s Xperia Pureness and Motorola’s DEXT, it seems that the ‘Teenies’ will be characterised by the quest for the ultimate ‘Smart Phone. | Since the introduction of the iPhone in 2007, it seems that everyone wants a bite of the Apple. | In contemporary business telecommunications, we want our information fast and delivered via a reliable and respected medium. | This month sees the launch of Orange’s very own Application shop. |
Before the Motorola V3, most business mobile customers had to choose substance over style.
READ MORE >>The contemporary business telecommunications consumer demands it all from their business mobile and therefore, business mobile providers are constantly striving to exceed expectations.
READ MORE >>Before anyone had even heard of a ‘Smart Phone’, the business mobile industry was hooked on PDA’s – or Personal Digital Assistants.
READ MORE >>There are many leading industry experts who think that without the BlackBerry, the landscape of business telecommunications would look extremely different today and the BlackBerry 7230 was the first step.
READ MORE >>The contemporary business mobile consumer demands it all; mobile data, email access, cutting edge digital display and advanced video and voice messaging.
READ MORE >>Surrounded by the innovative and iconic phones that will dominate this list, you may be wondering what place there is for a phone which has a monochrome display and questionable phonic ringtones.
READ MORE >>2010 is well underway, and with the launch of the Google Phone, Sony Ericsson’s Xperia Pureness and Motorola’s DEXT, it seems that the ‘Teenies’ will be characterised by the quest for the ultimate ‘Smart Phone.
READ MORE >>Since the introduction of the iPhone in 2007, it seems that everyone wants a bite of the Apple.
READ MORE >>In contemporary business telecommunications, we want our information fast and delivered via a reliable and respected medium.
READ MORE >>This month sees the launch of Orange’s very own Application shop.
READ MORE >>'Having tried other telecoms companies (who made great promises but never delivered) we are very pleased with the support that Total has provided us over several years.'
'Moving our mobile and data services to Total has been both cost and time effective; customer service through one point of contact is second to none and regular reviews of our account mean that we can be confident we are always getting the best deal for our business.'
'Working with just one company saves us considerable time and money.
'The clincher for supplier was the way Total made the whole process of fitting a package to our needs easy and painless and their follow up support has been excellent.'
'The primary benefit to me in working with Total is the level of service we receive, particularly with reference to account management and review.
'Unlike some of our past suppliers, Total have proved proactive in suggesting ideas to reduce our costs.'
'Everybody that I speak to within the organisation without fail always gives me the impression that they care.'
'Their personalities won us over and their commitment keeps us.'
'As a regular user of the Helpdesk I just wanted to pass on what a great job Total do.
'Total were able to demonstrate they could deliver all this under one roof.
The implementation of the Bluetooth Digital Pen and Paper solution, which transfers handwriting via bespoke forms, became a natural choice.
"As a result timescales have been cut right down. Now when a report arrives back it is automatically uploaded on to our secure website for the insurance client to download."
With over 600 lines across 15 sites, as well as 300 homeworkers, the company also needed complete clarity over number ownership and their respective destinations.
"Whilst we have achieved substantial cost savings, the clarity we have gained as a result of the audit has been a real added benefit."
When Wiggin began to outgrow their leased line, a 10Mb Ethernet circuit was installed with the capacity to work at ten times this speed due to the installation of a 100Mb bearer.
"The fast, powerful circuit provides a cost-effective solution, supporting our voice, data and video whilst utilising the Ethernet circuit for data storage and disaster recovery."
We now have over 160 mobiles with Total, as well as our landline provision, and have undertaken a number of systems installs.
"Along with taking advantage of cross-savings, Total competently manage our telecoms, so we are able to concentrate on other aspects of our business."
The Xda devices have been extremely well received and are superior in so many ways to our original mobiles.
"The Sales Managers particularly save time and are able to work much more efficiently by having access not only to their diaries and contacts, but also to the European price list, an essential resource.
Connecting the two sites would not have been possible with Calthorpe’s existing system. Instead IP telephony was the obvious solution to provide easy to use, reliable communication and seamless continuity between the premises.
"The sound quality of those users with IP phones via networked PCs is superb and Reception find the Avaya system straightforward to use, despite the differing locations of staff."
With this in mind and following full consultation, a new Avaya system was installed which could grow with the company.
"I greatly value Avaya's functionality and find it reliable and easy to use. It suits our present needs but is fully scalable for future expansion."
What was required was a co-ordinated approach to improve communications and deliver enhanced, proactive service and cost efficiency.
"Following BlackBerry implementation instant access to email on the move has lead to improvements in customer service and enhanced response times throughout the business."
One subsequent benefit is to training and it is here that video conferencing really has come into its own.
"By utilising the benefits of 'face to face' conversations we are now able to effectively train our technical staff remotely, avoiding the need for expensive and time consuming trips to Japan for this purpose."
Tozers had been using BigHand3 Digital Dictation software for six months or so and were keen to discover whether this application could be mobilised too.
"The BlackBerry solution provides our practice with the flexibility partners need when they are with clients and negates trips and delays in returning to the office to drop off recordings, expediting the process."