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READ MORE >>‘Our decision to select Total was based on the system, it’s functionality and price but I’m delighted to see Total’s customer service in supporting us through unplanned events has been exemplary.’
'The fact the we have used Total for over 10 years is the best testament to the professionalism and service that Total offer.
'Can I just thank you on behalf of the partners, for all your hard work - the team at Total have been very impressive and it is good to see a company live up to the sales pitch.
'Having tried other telecoms companies (who made great promises but never delivered) we are very pleased with the support that Total has provided us over several years.'
'Moving our mobile and data services to Total has been both cost and time effective; customer service through one point of contact is second to none and regular reviews of our account mean that we can be confident we are always getting the best deal for our business.'
'Working with just one company saves us considerable time and money.
'The clincher for supplier was the way Total made the whole process of fitting a package to our needs easy and painless and their follow up support has been excellent.'
'The primary benefit to me in working with Total is the level of service we receive, particularly with reference to account management and review.
'Unlike some of our past suppliers, Total have proved proactive in suggesting ideas to reduce our costs.'
'Everybody that I speak to within the organisation without fail always gives me the impression that they care.'
Cosam required a robust service and reliable hardware to ensure remote working was consistent. However, like many small businesses, a corporate set up wasn’t applicable due to their size.
“We are heavily reliant on our IT and when you’re travelling in today’s commercial world, you need a proven solution; Total Mobile Office is a perfect fit.”
Scarlet wanted to improve business efficiency and maximise staff utilisation by linking all of their offices with one phone system which would grow alongside the company.
“Total were very innovative and even went as far as investigating a wireless connectivity solution. Instead, they created an IP VPN based on ADSL technology, which works every bit as well.”
The implementation of the Bluetooth Digital Pen and Paper solution, which transfers handwriting via bespoke forms, became a natural choice.
"As a result timescales have been cut right down. Now when a report arrives back it is automatically uploaded on to our secure website for the insurance client to download."
With over 600 lines across 15 sites, as well as 300 homeworkers, the company also needed complete clarity over number ownership and their respective destinations.
"Whilst we have achieved substantial cost savings, the clarity we have gained as a result of the audit has been a real added benefit."
When Wiggin began to outgrow their leased line, a 10Mb Ethernet circuit was installed with the capacity to work at ten times this speed due to the installation of a 100Mb bearer.
"The fast, powerful circuit provides a cost-effective solution, supporting our voice, data and video whilst utilising the Ethernet circuit for data storage and disaster recovery."
We now have over 160 mobiles with Total, as well as our landline provision, and have undertaken a number of systems installs.
"Along with taking advantage of cross-savings, Total competently manage our telecoms, so we are able to concentrate on other aspects of our business."
Connecting the two sites would not have been possible with Calthorpe’s existing system. Instead IP telephony was the obvious solution to provide easy to use, reliable communication and seamless continuity between the premises.
"The sound quality of those users with IP phones via networked PCs is superb and Reception find the Avaya system straightforward to use, despite the differing locations of staff."
With this in mind and following full consultation, a new Avaya system was installed which could grow with the company.
"I greatly value Avaya's functionality and find it reliable and easy to use. It suits our present needs but is fully scalable for future expansion."
What was required was a co-ordinated approach to improve communications and deliver enhanced, proactive service and cost efficiency.
"Following BlackBerry implementation instant access to email on the move has lead to improvements in customer service and enhanced response times throughout the business."
One subsequent benefit is to training and it is here that video conferencing really has come into its own.
"By utilising the benefits of 'face to face' conversations we are now able to effectively train our technical staff remotely, avoiding the need for expensive and time consuming trips to Japan for this purpose."
Social networking site Twitter has announced that it now harnesses the technology to selectively delete and block tweets simply based on country. | Android, the popular operating system from search giant Google, has received a boost to its share of the global tablet computer market. | Finnish mobile phone manufacturer Nokia has revealed that nearly 2 billion phones now run the firm's successful S40 operating system. | A recent report by Juniper Research has revealed that the number of mobile banking users globally will reach 530 million by 2013. | Technology giant Apple has announed a range of new products, created with the aim of re-inventing the traditional textbook. | Social networking giant Facebook is set to add a series of new applications to the service, allowing users to share photographs, fashion or travel information. | As of 5am GMT this morning online database Wikipedia became inaccessible as the site stages a protest against internet piracy laws in the United States for 24 hours. | Ahead of the anticipated festival season, microchipped wristbands have been trialled by more than 3000 music fans as part of the Eurosonic festival in the Netherlands. | The UK Government has received suggestions from the Royal Society regarding the proposed reform of information and communications technology (ICT) classes in schools. | 98% of the UK could now benefit from 4G coverage following a revision to proposals by telecoms watchdog Ofcom regarding the mobile spectrum auction. |