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'When new technology is released, Total allow us to trial the latest devices prior to purchase, giving us direct access to innovative telecommunication tools.
‘All in all I am extremely happy with the entire service that Total have provided; from the professional service and transparency that was shown with the handling of our number transfers (that went without a hitch) to the cost reduction we are experiencing.’
‘Total’s thorough understanding of the legal sector and its unique challenges was a great help when they came to provide us with a bespoke solution.'
‘Our decision to select Total was based on the system, it’s functionality and price but I’m delighted to see Total’s customer service in supporting us through unplanned events has been exemplary.’
'The fact that we have used Total for over 10 years is the best testament to the professionalism and service that Total offer.
'Can I just thank you on behalf of the partners, for all your hard work - the team at Total have been very impressive and it is good to see a company live up to the sales pitch.
'Having tried other telecoms companies (who made great promises but never delivered) we are very pleased with the support that Total has provided us over several years.'
'Moving our mobile and data services to Total has been both cost and time effective; customer service through one point of contact is second to none and regular reviews of our account mean that we can be confident we are always getting the best deal for our business.'
'Working with just one company saves us considerable time and money.
'The clincher for supplier was the way Total made the whole process of fitting a package to our needs easy and painless and their follow up support has been excellent.'
Premier met Total in 2005; at the time they were an emerging company based in Trowbridge before expanding to three main sites incorporating Sales, Customer Service and Accounts.
"Everything was so smooth from the transition onwards. Total won our hearts in the process as well."
Goughs Solicitors had a traditional hub and spoke 2 MG leased line network and ADSL. Working alongside Total, this leading law firm consolidated its telecoms data infrastructure, introducing a secure, reslient and scalable solution.
"Total ticked all of the boxes. Their advice and industry expertise has proved invaluable."
Scarlet wanted to improve business efficiency and maximise staff utilisation by linking all of their offices with one phone system which would grow alongside the company.
“Total were very innovative and even went as far as investigating a wireless connectivity solution. Instead, they created an IP VPN based on ADSL technology, which works every bit as well.”
The implementation of the Bluetooth Digital Pen and Paper solution, which transfers handwriting via bespoke forms, became a natural choice.
"As a result timescales have been cut right down. Now when a report arrives back it is automatically uploaded on to our secure website for the insurance client to download."
With over 600 lines across 15 sites, as well as 300 homeworkers, the company also needed complete clarity over number ownership and their respective destinations.
"Whilst we have achieved substantial cost savings, the clarity we have gained as a result of the audit has been a real added benefit."
When Wiggin began to outgrow their leased line, a 10Mb Ethernet circuit was installed with the capacity to work at ten times this speed due to the installation of a 100Mb bearer.
"The fast, powerful circuit provides a cost-effective solution, supporting our voice, data and video whilst utilising the Ethernet circuit for data storage and disaster recovery."
We now have over 160 mobiles with Total, as well as our landline provision, and have undertaken a number of systems installs.
"Along with taking advantage of cross-savings, Total competently manage our telecoms, so we are able to concentrate on other aspects of our business."
Connecting the two sites would not have been possible with Calthorpe’s existing system. Instead IP telephony was the obvious solution to provide easy to use, reliable communication and seamless continuity between the premises.
"The sound quality of those users with IP phones via networked PCs is superb and Reception find the Avaya system straightforward to use, despite the differing locations of staff."
With this in mind and following full consultation, a new Avaya system was installed which could grow with the company.
"I greatly value Avaya's functionality and find it reliable and easy to use. It suits our present needs but is fully scalable for future expansion."
What was required was a co-ordinated approach to improve communications and deliver enhanced, proactive service and cost efficiency.
"Following BlackBerry implementation instant access to email on the move has lead to improvements in customer service and enhanced response times throughout the business."
Whilst growing up I became very interested in the business sector. | There comes a sad time in a young boys life when he realises he is not going to be the next David Beckham. | From the ComboZip, to the Bear Grylls Solarwrap, via the SolarMonkey Adventurer. | With many of us now using apps for banking, buying, storing and more, and with endless lists of user names, passwords and secure keys, how do we best manage our bulging digital wallet?. | I’m sure by now most people have heard about the success and ending of the famous ‘Flappy Bird’ smartphone application. | South Korean tech giant and smartphone market leader Samsung has recently added the flagship Galaxy S5 to its existing fleet of hand-held mobile devices. | Phablet (noun): a tablet and mobile phone hybrid, distinguishable by a 5-inch-or-greater screen and a SIM (‘fonblet’ if you are Samsung). | Earlier this year we discussed the impact instant messaging was having on the popularity of the text message. | With an emphasis on the weather recently, we have come to rely more and more on forecasting. | Chinese technology company Huawei has recently added its entry level Ascend Y530 mobile device to its existing UK fleet of handsets. |