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About Us: History

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  1998

  • Total Telecommunications Limited (TTL) commenced trading as a dealer, providing a ‘one-stop’ shop for all business telecommunications.

  2001

  • Formation of sister company, Total Network Convergence Limited (TNC), to provide airtime and billing services.

  2002

  • Strategic move taken from Dealer to Service Provider status.
  • First BlackBerry order provisioned.

  2003

  • Following substantial growth and expansion, relocated to new premises at Telecom House.
  • Winner of the Citizen and Gloucestershire Echo Small Business of the Year Award.

  2004

  • Awarded Investors in People.

  2006

  • New website introduced with dedicated zones for Customers and Partners.
  • Online Helpdesk developed and rolled out.
  • Field Account Manager role introduced.

  2007

  • Finalist in the Customer Service Category of industry leading Mobile News Awards.
  • YourView online portal rolled out to customers.
  • Qualified as O2 Data Centre of Excellence Partner.
  • Investors in People award retained following re-assessment.
  • Finalist in the Citizen and Gloucestershire Echo Business of the Year Award.

  2008

  • Commended finalist in the Customer Service category of Mobile News Awards.
  • Awarded Beacon South West Status.
  • Confirmed as BlackBerry Alliance Member.
  • Became one of the first companies to gain full access to BT Wholesale Line Rental 3 platform, (WLR3), providing direct access for provision, installation and management of analogue lines via Openreach.
  • Gained Highly Commended status in the 2008 National Customer Service Awards (IT and Telecommunications).
  • TTL celebrated its 10th Birthday in style, with a party for staff, customers and business partners.
  • In recognition of ten years in business, TTL and TNC amalgamated to become Total Ltd and new branding was revealed.
  • Turnover for year end £10.2 million and business goal set of AIM floatation within the next three years.

  2009

  • Total agree sponsorship deal with Gloucestershire County Cricket Club.
  • Announced winner of the Customer Service Category of the industry leading Mobile News Awards.
  • New hosted BlackBerry solution - Total Mobile Office - is launched.
  • YourView release 2 rolled out to all customers.
  • Churn reduced yet again to 6.2% for 2009.

  2010

  • Awarded Finalist status in the Customer Service category of Mobile News Awards.
  • Total becomes an original O2 JUC aggregator and Focus Partner Channel is launched.
  • Apprenticeship scheme commences.
  • Total become Legal Support Network partner.
  • Churn levels remain stable at 8%, despite economic downturn.
  • Investors in People award retained following re-assessment.
  • Outstanding staff retention celebrated with launch of Long Service Award Scheme.

  2011

  • Main shirt sponsorship is agreed with Gloucestershire County Cricket Club.
  • Bespoke Data and EU monitoring tools are launched.
  • Overall Helpdesk response times at sub 20 minutes - 10 minutes quicker than the 30 minute KPI target.
  • In recognition of business growth, Total undertakes complete office refurbishment.

  2012

  • Total welcomes K-Cloud into the Total group of companies.
  • Channel Partner Programme exceeds 10,000 connections.
  • Total becomes official partner of Gloucestershire County Cricket Club.
  • Awarded Top Customer Service accolade in the Comms Dealer Sales Awards.
  • Total is Highly Commended in the Comms National Awards, Best Channel Mobile Distributor category