As Simple as 0845

Let’s talk about ‘Non-Geographic Numbers’ and, in particular, those beginning with 084/0870/09/118/0800/0808.

Non-Geographic Numbers (NGNs) are telephone numbers not assigned to a geographic location. The owner may forward their NGN to any geographic, mobile, or international location. Call costs depend on the prefix of the number called, not on the final destination.

numbersOfcom recently introduced various changes in relation to Non Geographic Numbers. Whilst this was specifically aimed at consumers, not the B2B market, in the interests of transparency we have also decided to incorporate these changes.  The main issue Ofcom identified was that whilst advertising stipulated how much a number costs to be called from a BT landline, other networks and mobile ‘varied’. This ultimately made it difficult for the caller to identify how much that call would cost.

As a result, calls to the NGN’s with the prefix of 0843, 0844, 0845, 0870, 09 and 118 will now be split into an Access Charge and a Service Charge, both in pence per minute. Still with us? 

So who sets the charge? The Access Charge is set by your phone company. In your case that is Total Ltd and we have set these in line with other network operators:

  • O2 Mobile at 37p per minute*
  • Vodafone at 37.5p per minute*
  • Fixed Landlines at 2.876p per minute*

The Service Charge is set by the number range holder and has been agreed by Ofcom and the companies promoting these can choose a number based on the charge. If the company with the Non Geographic Number is dealing in a consumer market, then they must ensure that all advertising and promotional material clearly identifies how much the service charge is next to the number in question.

Whilst this new regulation was brought in to simplify the charges, there is no indication that the call charges will be cheaper.

In addition to this calls to 0800 and 0808 Freephone numbers will now be free to call from a mobile as well as a landline and will also not be taken out of any minute bundle allowances.

Please note that Access Charges and Service Charges will not be separately identified on your invoice.

In light of all of these changes Total has also decided to change our 0845 contact numbers to the following:

0345 070 5450 (Solutions)
0345 070 5460 (Customer Care)
0345 070 5461 (Fax)

Calls to these numbers should cost no more than calls to a standard 01 or 02 landline number, or will be taken out of any minute bundle allowances.

If you do have Non Geographic Services with Total and you wish to discuss other options, such as 03 numbers that are not included within this regulation, or if you have any queries regarding any of the information outlined, then please contact the Solutions team on 0345 070 5450 or email We’re here to help!

*excludes VAT

David Reviews LG’s G4 !

When our Business Intelligence colleague, Dave McLellan told us he’d ordered the new LG G4, we were keen to see how he got on with it. Did the leather-bound executive styling match processor performance?


“Having owned the ground-breaking LG G2 I wasn’t hesitant in getting my hands on the G4 – and, when images were released, seeing the new slim arc design made me want it even more.  

“I’m pleased to see that all the features that made the G2 such a great device are back on the G4, teamed with an eyebrow raising leather design which makes it feel even better in the hand.

“The screen is absolutely unbelievable, super vivid and deeper black make the experience so much more enjoyable. QHD is definitely the way forwards with smartphones; you will struggle to find any pixilation even with the best eye sight!

“When it comes to processing power, Snapdragon 808 is powerful enough to run any application that you can think of without any hiccups. Games run silky smooth and look great paired with the QHD screen.

“For me personally, my favourite aspects of this handset is the camera. It simply beats any camera phone that I’ve ever used and is on the verge of SLR quality. With 16mp under the hood and an f/1.8 lens, photos are truly stunning in any conditions. For all you selfie lovers, the front 8mp snapper produces some great photos too.

“Unlike other new flagships the G4 comes with a removable back cover in which you can swap out the battery and pop in a micro SD card, ideal for movies and all of those high quality photos that you may want to store.

Dave“The phone also provides quick charging – 60% in just 30 minutes – making it perfect for heavy users.”

“There are additional things that you may not notice that make this device a solid choice. For instance, double-tapping the screen to lock or unlock, holding down the volume down button to take a photo within seconds and so many more.

“Overall the LG G4 is a great handset and certainly feels more luxurious than any other device that I have used.

“LG have made massive strides in the smartphone market and I can’t wait to see what they do next.”

David McLellan is a member of the Business Intelligence Team at Total Ltd – the communications technology experts who deliver smart solutions to help your business grow and continually evolve.


Jack Reviews Samsung’s S6 Edge

This week, Total’s purchaser Jack Steele reviews the Samsung Galaxy S6 Edge, loaned to us for testing by the tech giants themselves.

39a“One of the best aspects of my role as purchaser is that I get to test some amazing technology. In this instance, Samsung sent me the Galaxy S6 Edge to test over a two week period. There’s only one way to start this review, and that’s to say how slick this device looks with the smooth edge and sleek look; in my opinion the designers have got this handset absolutely spot on. The S6 Edge is the ‘perfect’ size fitting in the hand with comfort; it just feels safe. It also feels incredibly solid for such an intricate and sleek device.

“I had high expectations of the processor prior to my trial. Even so, it is far more impressive than I expected. It is very responsive and just runs so smoothly whilst in use, it is clear as to why Samsung have opted for the Quad 2.1GHz + Quad 1.5Ghz, Octacore application processor. Every ounce of thought has been put into this device and they have topped it off with a great processor.

edgeNow, you may be wondering what the benefit of owning an Edge over the standard S6 is. Personally, I found that being able to sit in a meeting with my phone face down and still being able to see if I have received a text, or an incoming call, very useful. Not only can you subtly spot a notification, but you can see who it’s from and even assign colours to certain contacts that are important to you. There are many more functions available on the Edge – these are just my favourites and the ones I found to be the most practical functions for everyday use.

“Addressing another point, there has been some discussion about not being able to remove the battery, or there isn’t any extendable storage. Given how much charge and size each of those hold respectively, I don’t feel it is a point of concern. You can purchase this device with up to 128GB of storage and, if you’re concerned about the battery, there is a lightning charger which will charge the device within just two hours.

“I would definitely recommend this device to everyone whether it be a personal device or a work device. Samsung have made a special one here.”

If you are also interested in the Samsung Gear S, why not take a look at Jack Steele’s previous blog here.

Jack Steele is a Purchaser at Total Ltd – the communications technology experts who deliver smart solutions to help your business grow and continually evolve. 

When Jack tested the Samsung Gear S!


Following the success of Total’s Technology Lounge at the Gloucestershire Business Show, Total’s purchaser Jack Steele (pictured to the left with the Samsung team) reviews the Samsung Gear S loaned to us by the tech giants themselves.

“We were in full preparation mode for the Gloucestershire Business Show, when Samsung sent us three brand new Samsung Gear S watches to trial and demonstrate in our Lounge! I was lucky enough to be one of the three testers.

“First of all, I have to say, what an amazing piece of technology this is! With its sleek design and curved screen it sits perfectly on any wrist: the level of investment in the design is very apparent.

“The watch was a great help in simplifying my day-to-day working life as it meant that I didn’t have to carry my mobile with me around the office and I wouldn’t miss a phone call. Not only is the watch good for making calls but its great if you’re on the move and receive and email that you just need to have a quick scan through. There is also sat-nav on the watch which is very helpful if you are going to a meeting which requires a little walk round a town you’re not too familiar with – saving your smartphone battery life as you don’t need Maps to do so. You can also change the watch face to your favourite design, whether that be analogue or otherwise.

“Of course, the Gear S needs to tether to something to enable functionality. I used my Samsung Note 4 to connect with it, however can also be connected to an iPhone which breaks the Android vs iOS barrier. I would definitely and highly recommend the Samsung Gear S – if you are using a Samsung mobile to connect it to. If you are using an iOS Watchdevice to connect be aware that there will be some functions unavailable on the watch.

“A smart watch that can look better than an ordinary watch and have some amazing features on top of that, what’s not to want?”

Jack Steele is a Purchaser at Total Ltd – the communications technology experts who deliver smart solutions to help your business grow and continually evolve. 

What do you know about #HashTags?

hashtag_corOddly enough, hash tags were invented alongside the pound (‘lb’) abbreviation, around 700 years ago. The initial appearance of ‘lb’ appeared with a line through the centre of it (‘lb’). Moving from the end of a number to the beginning, the hash tag evolved to replace the word ‘number’ (#1), eventually mutating into the Twitter friendly symbol – ‘#’ – we use daily with a very different meaning.

Hash tags are now a symbol of metadata, utilised to stipulate a topic or name which generates a clickable link, to enable users with similar interests or topics to engage in conversation or follow those topics. Hash tagged topics are not moderated and are never ‘retired’. A single hash tag can be used for many things, for example ‘#Tip’ can be placed within a post to relay useful information or absolute nonsense, by scholars or pranksters. Spelling can also be an issue.  But they do have their uses – want to know more about #WorldHealthDay or even some #PositiveThinking motivation? Click on the hash tag, read all about it, view the latest images and feel informed and inspired.

Originally rejected as being ‘too geeky’ by Twitter, hash tags have only been utilised in their current form since 2009. The hash tag now also provides a way for social media users to express their emotions, #great. There are plenty of #awkward posts out there too, thanks to the number of teenagers using the site.

When the same hash tag is used by many people, Twitter reports this via ‘trending topics’, which of course offer a direct route for Twitter voyeurs into the hot topics of the day. You stand more chance of your post being read if it relates to a hot topic, or ‘trend’.

EPky6qSoHowever, the hash tag has quickly outgrown the environment it grew up in. The text messages I receive on my mobile – outside of any social media app – contain #hungry, #tired, #bored, along with an endless list of abbreviations:  “HIG. POS. TTG. TBC, TTYL #awkward” is now an actual text conversation.

The word hash tag is even said in conversation: watch Justin Timberlake and Jimmy Fallon demo how it’s done (or not!) here. US retailer JC Penney even ran a scheme where customers received a discount if they spoke the word ‘hash tag’ at the till.

Hash tags are now used across various social media sites; Facebook and Instagram are two which have recently bowed to the pressure to allow hash tags, whilst LinkedIn has introduced them, then removed them at a later date.

In short, utilise the hash tag sparingly to allow others to find your #topic. If you want to message someone on Twitter use their Twitter name instead (@Total_ltd for example).  You can use hash tags on Pinterest, Facebook, Instagram, Google+ and Tumblr. Grammar and punctuation has little to do with it; so it’s no to spaces in between words and no punctuation within your hash tag itself.

The question now is, how much longer will hash tags be utilised? With advancements in trend monitoring, I have a feeling their time may be strictly #limited and we’ll all be referring to the nostalgia of the hash tag in years in just a few years. What do you think?

Catherine Grayson is a Marketing Executive at Total Ltd – the communications technology experts who deliver smart solutions to help your business grow and continually evolve.

Workstyle: Are you sitting down?

We’re all working in different ways – PCs, laptops, tablets, smartphones, BYOD, remote working via ‘the Cloud’; it was only a matter of time before the desk was reinvented to accommodate this new ‘workstyle’.

2IKEA has launched a desk called the Bekant which rises to enable stand-up working, then lowers back down to the traditional seated height for those days when you just need to sit down.

I must admit, I would absolutely welcome a desk like this – there are some days where standing is far more efficient and the health benefits are far greater than sitting down all day.  The fact that this desk can function as both a tall and standard desk makes it a truly useful investment.

Of course, IKEA aren’t the only supplier of height adjusting desks, there are many out there featuring electric or manual cranks and a quick Google search brings up several.

3What about those moments when you need a pop-up office, quite literally.

Fortunately, a highly unique project on Kickstarter, called ‘Refold’s Portable Cardboard Standing Desk’ raised $70,700 to bring this idea to life!

Ideal for when space is in short supply, or for an office move, or even if you are a freelancer who needs to be office-based just for the duration of a particular project. Outside of an office environment, they could also be useful for schools struggling to finance furniture, or as part of a disaster-relief package to get a school up and running again (the developers are currently working with UNICEF).

The desk is sturdy enough to hold the weight of a person standing on it, assembles in around two minutes using four pieces and even comes in three sizes for different heights. What this video on Vimeo for a full demonstration.

4Have you heard of a kinetic desk? The Stir Kinetic Desk ‘learns, quantifies and breathes’ according to its manufacturers.

Like the IKEA desk, this is adjustable enabling users to sit or stand, however this is done via the built-in touchscreen. Just double tap to change position – it even has a calorie monitor to tell you how much more energy you use by varying sitting and standing. It is also smart enough to remind users to change positions to keep them energised. This video is certainly worth watching.

The desk has integrated cord management which enables users to plug several devices directly into the desk – it even recognises users as they approach! At the moment, the Stir Kinetic desk is only available in the USA, priced around $4,000.

Would you consider a standing desk?

Catherine Grayson is a Marketing Executive at Total Ltd  the communications technology experts who deliver smart solutions to help your business grow and continually evolve.

Secusmart unveils high grade security tablet

The BlackBerry owned company, Secusmart, has recently revealed a high-security tablet in partnership with Samsung and IBM.

LockReports suggest that the handheld device will run on Samsung hardware and it will be compatible with BlackBerry 10.

The operating system is yet to be announced however Android is a firm favourite.

The tablet will have all the security aspects you would expect from a BlackBerry device but IBM has integrated its ‘app wrapping’ technology to strengthen the layers of security to sensitive data.

Analysts predict its price tag will be around £1,600 which to the average consumer may seem pricey. However, to businesses and governments, the extra security features may be worth it.

Nick McQuire, Vice-President of Enterprise at analysts CCS Insight, has said:

“It’s aimed at businesses and sectors where security is paramount. Let’s not fool ourselves, this is a very limited solution for a very specific area of the marketplace.”

A full specification is yet to be announced but when it does, a follow-up blog will be posted so stay tuned!

Jamie Sansom is a Marketing Assistant at Total Ltd – the communications technology experts who deliver smart solutions to help your business grow and continually evolve.

The Race to 5G

Galaxy-S6While networks are still rolling out both 3 and 4G, 5G is already in the pipeline with Ofcom advising the service could be up and running in Britain by 2020. Although 5G is still five years away, much has been done to accommodate the development over the last few years with more research and trials to follow.

£35m in funding was granted to Surrey University in 2012 by mobile operators keen to stay ahead of the curve, along with infrastructure providers and the UK Research Partnership Investment Fund to research 5G. In addition to research, the grant also funded the creation of the 5G Innovation Centre where trials are still being undertaken, funded by Samsung, Huawei, Fujitsu Laboratories and the UK government. Alternative work is being carried out in Japan and China.

Interestingly, at the time the grant was received, Prof Tafozolli, Professor of mobile wireless and communications and Director of the university’s research declared, “4G for us is old hat. We started working on 4G 10 years ago,” offering us a glimpse into how the university stays one step ahead of the industry and the time it takes from concept to implementation.

May 2013 saw Samsung announce that the core technology to transmit 5G had been developed. The ‘adaptive array receiver’ was announced with ambitious claims of transmitting data at more than 1Gbps over a 2km distance. Although the announcement focussed on success, there remains more to do in developing all components to enable 5G to transmit. By 2020 it is thought that 50 billion to 100 billion devices will be connected to the internet so, with the electricity costs of running the networks being so high, cost-efficiency needs to be considered in conjunction with the advancements in technology.

Fast forwarding to February 2015, The University of Surrey’s 5G Innovation Centre (5GIC) achieved 1 Tbps speeds in laboratory tests, the fastest to date. Prof Tafazolli now believes it is possible to run a wireless data connection at an astounding 800Gbps – that’s 100 times faster than current 5G testing. To put that into context, according to the BBC, a speed of 800Gbps would equate to downloading 33 HD films – in a single second.

What is 5G?

To answer this question, we first refer you back to our previous blog, The 1G to 4G Journey which explains how mobile devices evolved from ‘voice only’ to the data-only 4G (the ‘G’ stands for ‘generation’). 5G is an advancement on 4G as it transmits in an entirely new way which allows for dramatically faster speeds.

UntitledThe main differentiator is the term “harmonisation of the radio spectrum”, as coined by Prof Tafazolli himself. Data is transmitted via radio waves, which are split into various frequencies – and each frequency (or band) is regulated by the International Telecommunications Union (ITU). As new technology is developed, their frequencies are being squeezed into an increasingly tight spectrum and this is where problems with speed and reliability occur.

5G needs more space to deliver the standard now required. As such, the ITU is completely restructuring parts of the radio network to transmit data – all without imposing on currently-functioning 3G and 4G frequencies. So, why is 5G such a priority? With the ‘internet of things’ evolving rapidly, more inanimate objects require connection alongside the smart devices we already use en masse.

With promises of transferring mobile data up to several hundred times faster than 4G and the ability to stream ultra-high definition content, will you be upgrading in 2020?

Catherine Grayson is a Marketing Executive at Total Ltd – the communications technology experts who deliver smart solutions to help your business grow and continually evolve.


Banks introduce fingerprint recognition technology

It has recently been reported that two UK banks are allowing their customers to log-in to their smartphone banking applications via fingerprint recognition technology.

Touch ID

Once activated by the individual, customers of both RBS and NatWest could use Apple’s Touch ID on its iPhone 5s, 6 or 6 Plus to access their online banking.

Once inside the app, additional verification for making payments will still be required and limits have been set on making new payments.

Stuart Haire, Managing Director of RBS and NatWest Direct Bank said “Adding Touch ID to our mobile banking app makes it even easier and more convenient for customers to manage their finances on the move and directly respond to their requests.”

Both banks have said customers would be required to re-enter their passcode after three unsuccessful ‘fingerprint recognition’ attempts. However, a security expert says Touch ID isn’t secure enough for a banking application.

Ben Schlabs from Security Research Labs has commented: “Just the fact that you are carrying the key around with you and leave copies of it exposed everywhere you go makes it a very different risk to something that is inside your brain. The risks are poorly understood.”

The banks have reported that 15 million of their customers use online banking and the introduction of Touch ID will make it easier and more convenient for them.

Would you install Touch ID on your online banking applications?

Let us know.

Jamie Sansom is a Marketing Assistant at Total Ltd – the communications technology experts who deliver smart solutions to help your business grow and continually evolve.

BlackBerry update brings Amazon App store to its handsets

Due to a recent update across the company’s operating software, all of BlackBerry’s BB10 devices will soon get features that were originally only made available on the BlackBerry Classic.


One of the most appealing outcomes of the update is giving BB10 users the ability to download their favourite Android Apps by accessing Amazon’s app store.

BlackBerry Assistant, BB’s equivalent to Siri or Cortana, is another great feature which is also set to be included in the update.

Another noticeable improvement is the introduction of BlackBerry Blend.

BlackBerry Blend allows BB10 users to combine their texts, emails, messages, BlackBerry Messenger, contacts, and calendars which can keep them all synced across a number of devices and operating systems.

The UK is set to receive the update today so if you’re a BB10 user, make sure you check it out and let us know what you think.

Jamie Sansom is a Marketing Assistant at Total Ltd – the communications technology experts who deliver smart solutions to help your business grow and continually evolve.