Let’s talk about ‘Non-Geographic Numbers’ and, in particular, those beginning with 084/0870/09/118/0800/0808.
Non-Geographic Numbers (NGNs) are telephone numbers not assigned to a geographic location. The owner may forward their NGN to any geographic, mobile, or international location. Call costs depend on the prefix of the number called, not on the final destination.
Ofcom recently introduced various changes in relation to Non Geographic Numbers. Whilst this was specifically aimed at consumers, not the B2B market, in the interests of transparency we have also decided to incorporate these changes. The main issue Ofcom identified was that whilst advertising stipulated how much a number costs to be called from a BT landline, other networks and mobile ‘varied’. This ultimately made it difficult for the caller to identify how much that call would cost.
As a result, calls to the NGN’s with the prefix of 0843, 0844, 0845, 0870, 09 and 118 will now be split into an Access Charge and a Service Charge, both in pence per minute. Still with us?
So who sets the charge? The Access Charge is set by your phone company. In your case that is Total Ltd and we have set these in line with other network operators:
- O2 Mobile at 37p per minute*
- Vodafone at 37.5p per minute*
- Fixed Landlines at 2.876p per minute*
The Service Charge is set by the number range holder and has been agreed by Ofcom and the companies promoting these can choose a number based on the charge. If the company with the Non Geographic Number is dealing in a consumer market, then they must ensure that all advertising and promotional material clearly identifies how much the service charge is next to the number in question.
Whilst this new regulation was brought in to simplify the charges, there is no indication that the call charges will be cheaper.
In addition to this calls to 0800 and 0808 Freephone numbers will now be free to call from a mobile as well as a landline and will also not be taken out of any minute bundle allowances.
Please note that Access Charges and Service Charges will not be separately identified on your invoice.
In light of all of these changes Total has also decided to change our 0845 contact numbers to the following:
0345 070 5450 (Solutions)
0345 070 5460 (Customer Care)
0345 070 5461 (Fax)
Calls to these numbers should cost no more than calls to a standard 01 or 02 landline number, or will be taken out of any minute bundle allowances.
If you do have Non Geographic Services with Total and you wish to discuss other options, such as 03 numbers that are not included within this regulation, or if you have any queries regarding any of the information outlined, then please contact the Solutions team on 0345 070 5450 or email email@example.com. We’re here to help!