Archive for March, 2010

So many Apps, so little time…

Wednesday, March 31st, 2010

There are literally thousands and thousands of apps available to download – Apple has even dedicated an entire magazine to the subject. So we thought that each week we would give you our opinion on one of the new apps available.

FT LBBT – Available BlackBerry/iPhone
First up is a new travel app from the Financial Times. The FT news app is one of the most popular applications used by the business sector and from first impressions it looks like this new travel app will follow suit.

The travel app concentrates on one country at the moment – China. It provides practical information on local business etiquette, useful services and hotel and restaurant recommendations, all written by FT journalists.

The articles included are interesting and authoritative. And whilst it’s true that this app has something of a niche appeal – if you’re not a business person travelling to China, it may not be that useful – if you are, it could prove invaluable, and after all, isn’t that what SmartPhones are all about – personalising your business mobile to reflect your own needs and interests?

No doubt they’ll extend the range of countries in time – so this app is one for all business mobile users to watch.

The true power of video conferencing is revealed through next generation fibre broadband.

Tuesday, March 30th, 2010

Once upon a time video conferencing was renowned for its shaky on screen picture, out of sync sound and frequent breaks in transmission, not to mention its hefty cost to businesses.

Over the years, things have improved but now we are set for a big change. The recent launch of fibre based next generation broadband services means that every company, regardless of size, is now able to benefit from video conferencing, some for the first time.

Fibre boasts faster connection speeds, greater bandwidth and low costs in a world where users demand superb service to match their expenditure. These attributes confirm that this tool is a practical, everyday proposition for all.

Companies who have had a hard time during the recession will welcome this initiative as it can help to cut travel and time costs by networking colleagues and customers via virtual meetings and platforms.

It is also thought that this will benefit companies looking for home working solutions by aiding business continuity. Bad weather and rush hour traffic both contribute to daily commutes which can sometimes tip over into office time. An on screen office allows employees to work from home with access to all of their required documents and programs, benefiting the company and its employees as well as remaining environmentally friendly.

Cultural evolution and technological changes are both equally vital in securing the future of Unified Communications.

Monday, March 29th, 2010

Unified Communications ensure that everyone in any given company knows when, where and how to contact the best available person. It has been known to optimise the effectiveness of a company as well as improve customer satisfaction.

It is an accepted fact that the majority of businesses are looking for simplicity and ways to cut expenditure and Unified Communications can help them to achieve both, but technology alone isn’t always a complete solution.

It seems that a need for ‘cultural evolution’ is noted as the problem. Whilst companies are now able to combine their email, text, voicemail and mobile systems, it is imperative that in the first instance, they fully understand how their employees work, communicate and are managed in order to select the best fit resolution.

Without this comprehension, it is likely that Unified Communications will not work at its optimum level.

It is also important to note that although this solution includes the word ‘unified’ within its title, businesses need not combine all of their communications at once. In some cases, it may be that a step by step approach is more relevant.

For example, a company with multiple offices may benefit from IP telephony whereas a larger enterprise may find a system that is able to divert fixed line calls to various mobiles in order to maintain business continuity, would be a more logical solution.

With so many different solutions on offer, to suit companies of varying sizes, it is fair to say that Unified Communications is here to stay.

Business telecommunications become political.

Friday, March 26th, 2010

The internet has completely revolutionised the way in which we communicate. We want to access information immediately and we want it delivered to us, on our terms, via a medium we respect and interact with daily. Therefore, it was only a matter of time before a political party recognised the significant power of new media and decided to join the conversation.

The Conservative Party have developed an App devised to keep party supporters and the general public updated on their election campaign, ideology and policies. The General Election App will be fully integrated with an entire portfolio of social networking sites and has been identified as the first attempt of any political party to mobilise the smart phone platform to extend reach and promote policy.

However, this application is not the first time telecommunications has got political. One of the most important aspects of Barak Obama’s presidential campaign was a fully integrated mobile communications strategy, which included text messaging a WAP enabled mobile web site, mobile phone apps and VoIP.

So whilst political parties in the UK begin harnessing social networking and mobile media platforms to expand their audience base, only time will tell if the UK’s electorate is ready for it.

It is estimated that over 130 million enterprise users will use mobile cloud based applications by 2014.

Thursday, March 25th, 2010

Juniper Research recently reported that combined applications are becoming increasingly important for customers, facilitated through platform as a service (PaaS) from integral sites such as Microsoft and Google.

As expected, the results of the research found that the connected enterprise applications market was strengthened significantly following the continued success of Apple’s iPhone and its prestigious App Store alongside RIM’s BlackBerry platform and the BlackBerry App World.

This marked increase is due in part to the sheer number of enterprise applications now available to end users. It is also a direct reflection of the fact that the applications themselves offer a vast range of enhancements and facilities available.

Whilst enterprise applications will continue to dominate cloud based application revenues over the next few years, it is predicted that other consumer applications such as social networking platforms, games and music services will collectively generate more than 25% of the total proceeds by 2014.

During the impending budget speech, Prime Minister Gordon Brown is due to announce plans to deliver ‘super fast’ broadband to every UK household by 2020.

Wednesday, March 24th, 2010

Interestingly, for the third consecutive year, consumer dissatisfaction with broadband speed has seen an increase.

A recent survey of 8,000 British broadband users revealed that the number of consumers who are unhappy with their connection speed has increased for the third year running.

This steady growth shows that consumers, by accessing an ever increasing range of online content, are expecting more and more from their internet connection and are continually placing a high demand on the service they receive.

Almost a third of respondents were dissatisfied with their broadband speed in the 2010 survey, a concerning rise from 27% in 2009 and only 16% in 2008. Due to connection speeds continually falling short of consumer expectations, 28% indicated that they were planning to switch providers, compared to only 17% in 2009.

However, the survey also showed that 76% of consumers using superfast 24Mb+ packages were happy with their connection speed. With this in mind, some consumers may decide that the cost of premium speed services is beneficial in the long run. This will be welcome news to BT who are due to release their 40Mb Infinity product and Virgin Media’s planned 100Mb rollout.

Glyn Evans, Systems Manager at Total Ltd said: “Certainly the networks are making big steps to satisfying the growing need for high bandwidth especially as the uptake of cloud computing and hosted telephony in the SME and enterprise markets grow. Choosing a service provider which holds unique agreements with major carriers will ensure that they are in a prime position to exploit these new product developments and deliver robust solutions within ever demanding budgets.”

Touchscreen mobile phone sales are predicted to grow by 97% in 2010.

Tuesday, March 23rd, 2010

In previous years, touch technology has mainly been driven by the high end smartphone market. However, in today’s world, a consumer walking into any high street mobile phone retailer will come face to face with a large selection of touch screen handsets.

As a direct result of consumer demand for affordable touch screen phones, many mid range devices now boast tap technology. As handset ability increases in line with new advances, end users are increasingly aware of the benefits of touch interfaces creating continued business for manufacturers.

Interestingly, handsets which merge both touch screen simplicity and a QWERTY keypad, such as the recently released Samsung Genio Slide, have been vastly popular in the UK mobile market as they incorporate the best of both technologies in one concise device. A touch user interface cannot fulfil every type of operation and therefore, a selection of consumers still feel that they require the touch of a button for certain commands. This is particularly true for business users who require a handset which can cope with a large amount of typing in line with heavy email usage.

Business telecommunications and banking.

Monday, March 22nd, 2010

Ask almost anyone to name what they think is one of the most annoying things about living in contemporary Britain and dealing with the modern day call centre, we suggest, will definitely come high on the list.

Therefore, it comes as little surprise that, according to a recent report by the Future Foundation and mobile banking firm, Monitise, most people would prefer to manage their finances online or via a mobile phone, than attempting to contact a call centre.

Online has not only revolutionised sectors such as business telecommunications, business mobiles and the retail sector as a whole, but it has also completely changed our communication preferences.

According to this report, our preference to deal with our personal banking online has grown exponentially throughout the past decade. Indeed, one in five customers would prefer to ‘log on’ than to go into a branch or phone a call centre.

This is the result of technological advancement, high speed broadband services and an overall increase of consumer confidence about the security of online.

People now want to bank on their own terms and now, thanks to the increasing sophistication of the communications industry, they can.

UK consumers continue to drive the increase in figures for mobile internet usage.

Monday, March 22nd, 2010

10 million people in the UK browse the internet via their mobile phone in a typical week, with almost one hour each day spent actively going online using their device. With these figures equating to an average of 6.3 hours a week, it’s not surprising that surfing the web on the move has become a more popular pastime than reading newspapers or flicking through magazines.

With 43% of 16 to 24 year olds and 26% of 25 to 34 year olds consistently using mobile internet, it is clear that the younger generation of early adopters are key leaders in this trend. More and more people are now able to interact with each other via internet enabled devices whenever they choose, wherever they like.

Web communications have contributed to a significant shift in social interactivity. It is thought that 4 out of 5 people now stay in touch with friends and family more frequently since the introduction of mobile internet. Social platforms such as Twitter and Facebook, now available on the go, fulfil the consumer appetite for instant updates and entertainment. Mobile instant messenger also remains popular alongside listening to the radio, playing games and watching films confirming that mobile phones continue to be used for much more than just verbal communication.

It seems that we are now moving towards a strong demand from business users and consumers alike for media convergence. Now that the internet is available via PC’s, laptops, mobiles and game consoles there is a never ending cycle of multimedia outlets, providing instant access to digital interaction at any time of day or night. There has also been a distinct rise in the number of industry standard applications utilised by business users to accessorize their BlackBerry’s and Smartphones.

With persistent improvements in internet coverage, connectivity, speeds and services, it is thought that the figures for mobile internet usage will continue to rise steadily.

In a world where throw away culture is the norm, mobile phone recycling businesses are seeing continued advances in popularity.

Friday, March 19th, 2010

The life span of a mobile device is 18 months and each year more than 15 million handsets are replaced or upgraded. This leaves the average household with at least two old mobile phones and an estimated 80 million unused handsets gathering dust across the UK.

Mobile phone recycling businesses such as Envirofone, Mazuma and Money4urmobile have each seen an increase in revenue, particularly since the beginning of the recession. More people are looking for simple ways to make money and get good returns on idle household items. Prices vary widely for individual handsets so when looking to recycle a device, it is best to use a price comparison website such as Mobilevaluer.com which quickly shows which site will pay the highest amount. In some cases, a savvy consumer could receive up to £150!

Similarly, Mopay.co.uk, one of the UK’s leading mobile phone and iPod recycling companies, is expecting to give away more than £1 million over the four days of this year’s Gadget Show Live. More than 50,000 visitors are expected to attend the show which is due to be held at Birmingham NEC from the 7th – 11th of April and if each person brings along their unwanted devices, their total cash value could exceed £1.8million.

In order to successfully recycle a phone, it needs to be in decent working condition e.g. be able to be switched on, have no more than mild cosmetic damage and the original battery. The company will give a price for the handset and if it is accepted, they usually send a jiffy bag for the phone, which can then be returned freepost.

However, getting rid of old devices isn’t just about making money from de-cluttering. Decaying phones are often home to potentially noxious substances. Cadmium batteries can infect water systems and lead flame retardants and beryllium could harm the environment if they are incorrectly disposed of. Even if you are unable to sell your phone, mobile recycling companies will be able to ensure that it is safely dealt with.

With an ever increasing focus on being green, it is good to know that phone lifecycles can now be completed with an environmentally friendly ending.