Archive for July, 2010

BBC News app for mobile phone devices will launch later in the year.

Thursday, July 29th, 2010

The BBC has announced that its apps for Android phones and other mainstream devices will launch towards the end of this year.

The first of the BBC News apps to be launched in the UK were for use with the iPhone and iPad.

The apps, which are free to download, were originally due to be released in April of this year.

However, the launch was delayed as the BBC Trust, the corporation’s governing body, took a detailed look at the proposals and investigated the impact that the free-to-download apps would have on the rest of the industry.

A number of news organisations already offer apps for the Apple products which allow the user to remain instantly informed of key news events.

It is understood that similar apps for services such as BBC iplayer and sport will follow shortly.

UK consumers demand digital content that is free.

Wednesday, July 28th, 2010

According to KPMG’s Global ‘Consumers and Convergence IV’, an annual survey of consumers’ day-to-day use of mobile and PC technology, UK web users remain less willing than their global counterparts to pay for digital content.

81% of UK consumers would search elsewhere for content if a frequently used, previously free, website was to begin charging with only 19% of those surveyed stating that they would be willing to pay.

In contrast, across the globe, 43% of consumers are willing to pay to receive access to frequently updated online content. In Asia-Pacific countries, this figure rises to 59%.

Interestingly though, three quarters of UK consumers stated that they would be willing to receive online advertisements in exchange for reduced content costs.

Alongside these results, the survey also revealed other interesting points relating to the UK market.

Whilst the ‘death of the landline’ has been documented heavily in the press, the survey found that 94% of UK consumers have no plans to discontinue landline use in favour of their mobile phone devices.

Interestingly, mobile banking usage is said to have doubled in the past 18 months as people have grown more confident in managing their money on the go. However, whilst online banking is heavily regulated and monitored by security forces, the
majority of people are still sceptical about the levels of protection across the internet as a whole.

Globally, 90% of consumers said that they were apprehensive about risking their privacy and the issues surrounding security whilst carrying out internet transactions.

Despite these concerns, it appears that people across the globe are adopting mobile internet at an astonishing rate as it offers an easy and accessible way to carry out everyday tasks. It will only be a matter of time before the issues of security and privacy are ironed out and m-commerce becomes the norm.

Google images top one billion page views.

Monday, July 26th, 2010

Search engine giant Google has recently revealed that Google images receives one billion page views each day.

This staggering figure was announced just as Google publicised a major revamp of its image search facility.

It is thought that there are now over 10 billion pictures that are stored on the Google image search database, which only housed 250 million photographs when it launched in 2001.

With images being an ever popular content that is regularly searched for the on the internet, Google has made clear its intentions to create a more intuitive search facility built with its users in mind.

Google is now able to store up to 1000 images on a page, allowing the end user to scroll through them at leisure, without prompting them to click in and out.

Similarly, users are now able to view a thumbnail preview of an image whilst hovering over it, use keyboard shortcuts for faster scrolling and remain undisturbed by advertisements alongside many other site improvements.

With these changes, it is hoped that Google images will retain its popularity.

Social networks: What’s hot and what’s not.

Friday, July 23rd, 2010

The phenomenon of online social networking is ever increasing but whilst some sites receive continued success, others appear to have seen a sharp decline in interest.

When it was launched in the Summer of 2000, Friends Reunited became the first online social network to achieve prominence in Britain. Now, only a handful of people are still regular users, with the majority of account users only logging on every so often. It seems to have been vastly overtaken by its modern rivals.

In contrast, social network giant Facebook has announced that it has registered its 500 millionth member, with the United Kingdom currently accounting for 26 million users. According to Nielsen, similar sites such as MySpace, Bebo and Flickr have all suffered a loss in users over the last year.

So, what makes Facebook so popular?

It is thought that the site has benefited from a snowball effect, with not just immediate friends using the site but people further afield, offering a platform by which to connect with your nearest and dearest, whatever their age, wherever they may be.

As Facebook has grown in popularity, its rivals have simply been swamped, with many sites unable to maintain the significant investment needed to keep up.

Interestingly, one site that does seem to be holding its own against the Facebook phenomenon is Twitter.

With its simplistic nature, it is easy to keep track of a Twitter account whilst on the go and it doesn’t take up much time in a culture where everyone is always busy. In contrast to Facebook, Twitter is very accommodating for the business user and has proved to be a very useful tool in generating acquisitions but LinkedIn retains the title of best business networking site.

It is extremely difficult to keep an accurate track of users as many people do not interact with the platform through the website directly. Instead, desktop software or mobile phones are used to broadcast status updates. However, it is estimated that the site is approaching 200 million users and with its popularity ever increasing, the 500 million mark isn’t too far away.

In the future, it is probable that a new social networking platform will be released which in turn will shrink the Facebooks and Twitters of the world just as before. Let the battle commence.

Samsung travel applications make for stress free Summer holidays.

Tuesday, July 20th, 2010

Samsung Apps has released a series of applications designed to help holidays to go without a hitch.

Vanilla Breeze, an anti-mosquito company, has created an application which emits an insect-repelling sonic frequency from the end user’s handset. The app enables any holiday maker to turn their device into an effective, chemical free and child friendly insect repellent.

Interestingly, Sixt Company has also created the Sixt rent-a-car app which makes car hire even simpler. You are able to choose your car on your mobile device and receive your reservation confirmation via SMS, email or screenshot.

Coolgorilla Phrasebook offers more than 500 professionally translated words and popular sentences with both text and audio translations to help you get to grips with the local language.

Samsung Apps has grown in popularity since its creation and it is thought that with the continued release of helpful applications, its client base can only increase.

SMEs swap flights in favour of VoIP.

Friday, July 16th, 2010

In recent months disruption to transport, in particular air travel, has caused distress to many businesses fighting to maintain business continuity.

However, many small to medium sized businesses are now reaping the benefits of staying at home, preferring to meet with overseas clients via VoIP calls and IP-based video conferences rather than jumping on a plane.

As well as benefiting 2010’s strict budgets, this no-fly strategy is also more effective in terms of time efficiency and employee contentment.

A survey undertaken by Skype earlier this year investigated how SMEs manage their long-distance business opportunities. It revealed that one in four UK SMEs talk to customers and colleagues that are abroad every day.

50% of those surveyed felt that they had previously wasted time and money travelling to meetings that could have been undertaken via virtual means.

The most popular alternatives for business travel are instant messaging (40%) followed closely by VoIP (39%) and audio conferences at (34%). Interestingly, IP-based video conferences received 28% of the votes with many companies citing that this cost effective solution is practical and allows them to use equipment that they already have in their offices.

It seems for now that many SMEs have their feet firmly on the ground when it comes to cost-effectively chasing overseas prospects.

Public sector savings offered to Treasury by RIM.

Thursday, July 15th, 2010

BlackBerry manufacturer Research In Motion (RIM) has voiced its efforts in streamlining public sector services in the wake of the recent Budget.

Public sector spending is set to be cut by £17 billion by 2014-15 as outlined by Chancellor George Osborne.

Last month, RIM put forward its proposal to the Government ahead of the Budget detailing how BlackBerry is able to improve efficiency and help to deliver better policing, medical services and social care, by minimising the time spent travelling back to the office and maximising the amount of work that can be done on the move.

According to RIM’s Senior Manager of UK public sector sales Graham Baker, this shift would result in more time spent in valuable meetings with citizens and businesses through ‘citizen-centric delivery’.

The BlackBerry platform is the only mobile system to be approved by CESG, the information assurance arm of GCHQ. It allows developers to build secure access and data interrogation systems for public sector bodies, resulting in a low-cost, high-impact solution.

It seems that this use of technology stretches further than simple cost cutting and also helps to streamline services for the public interest.

Only 4% of consumers find making purchases via their mobile phone to be a hassle free experience.

Wednesday, July 14th, 2010

A YouGov survey of 2,255 UK consumers has revealed that loading times and product display pages are two of the most common irritations for m-commerce end users.

Whilst only 21% of the people surveyed owned a smartphone, 81% of these consumers had used their mobile phones to help them to shop, compared to just 15% of non-smartphone users.

35% of consumers said that a negative mobile commerce experience would force them to look elsewhere for a particular product. Interestingly, only 25% of those surveyed said that they would try to re-load a page before giving up and taking their business to another retailer, with another 25% stating that after a bad purchasing experience, they would never go to that site again via their handset.

One of the pre-requisites of a successful m-commerce site is to have a slick purchase process. It is vital that retailers keep the information that is required to complete a transaction to a minimum and only ask what is essential to complete the purchase. Otherwise, retailers run the risk of deflecting business away from themselves and straight into the catchment area of their competitors, resulting in high churn rates.

A website designed for use on a mobile phone is clearly a business opportunity for many retailers. The survey revealed that many consumers find having to zoom in and out of a page to view all of the information was annoying and distracted from the buying experience.

With larger brands such as Marks and Spencer and Next now beginning to follow the trend by releasing sites or applications, retailers wishing to crack the m-commerce market would be wise to take this into consideration when developing their site.

Whilst the amount of mobile users shopping via their handset is fairly small at the moment, it is only a matter of time before interest spreads across the mobile industry for consumers and retailers alike. When this surge arrives, it is vital that m-commerce sites are equipped with the ability to shop with ease and simple sophistication.

£800 million is spent each year by people who are on the wrong contract mobile phone tariff.

Monday, July 12th, 2010

Top10.com, the research comparison website, has revealed that if people moved to contracts which better suited their needs, they could stand to save up to £62 a year.

This excessive figure is down to users not making the most of their monthly deals or continually going over their allowance and incurring the premium costs.

With so many mobile phone contract deals available at the moment, it is thought that people often become confused by the amount of choice on offer and estimate the tariff that will be suitable rather than examining previous bills and making an informed decision.

However, whilst bundle packages may benefit consumers, from a business perspective, they are rarely the best solution.

Lorne Fry, Regional Sales Manager at Total Ltd explains: ‘The perceived financial benefits to businesses of shared bundle tariffs often remain unfulfilled. It is important to note that minutes that are included in bundles are not always cost efficient. If a business does not use its allowance then it will pay above and beyond its needs but similarly, if it were to use more than its included minutes, it stands to be charged premium costs.’

He added: ‘Another issue with bundle plans is the fact that once the original bundle is set, it cannot be reduced until the contract expires. This leaves the customer at risk if usage happens to fluctuate throughout the year.’

‘In our experience, almost all customers have far more flexibility when they choose a bespoke plan, paying for calls at significantly reduced rates alongside low line rental charges. This allows greater cost control as you only pay for the minutes that are used. It is also important though that businesses maintain clear and regular communication with their Service Providers to ensure that their needs are met with the most cost-effective solution.’

Multiple mobile phone thefts at concerts have more than tripled since 2006.

Friday, July 9th, 2010

181 thefts were reported in 2009, compared to just 53 in 2006 with police reports confirming that some thieves had been caught with up to 20 handsets.

According to the National Mobile Phone Crime Unit (NMPCU), there has been a mutation of mobile phone offences and they are now often linked to serious crime such as drugs.

It is thought that demand in other countries has led to a rise in this type of crime, with phones then going on to be sold at four times their original UK price.

Many handsets end up in eastern Europe and north Africa where the mobile phone business is growing at an astonishing rate. The police have reported that there was a 50% rise in mobile phone thefts between 2008 and 2009 to keep up with the demand.

The NMPCU have reported that in 2009 alone, gigs by artists including Oasis, The Wombats, Arctic Monkeys and Kasabian were targeted.

In the throes of the festival season, crowd concentration levels are high offering the perfect environment for thieves. Theives have been known to disguise themselves, often wearing the artist’s merchandise to ensure that they blend in.

Gig-goers have been urged to be cautious and advised to use an old handset, register mobile phones with an online database and keep valuables in a secure locker.

More than 3,000 people have fallen victim to this type of crime, in more than 500 separate incidents.

In terms of the future, police are working with venue owners, concert promoters and various artists to raise awareness and help to prevent the crime levels of recent years.