3G data network issues rectified by Orange.

Smartphone users on the Orange mobile network were unable to access 3G data services on their devices this week.

While some were still able to make calls, others remained unable to connect to a new data session due to a “configuration change” that Orange had made to its system.

It is understood that smartphone users across the UK, had complained that they had suffered an interruption to their service in the following cities:

  • Birmingham
  • Glasgow
  • Portsmouth
  • Bournemouth
  • London
  • Bristol

Interestingly, parent company Everything Everywhere said that customers on the T-Mobile network remained unaffected.

Orange has been criticised by customers after they heard of the problems, and what had happened, via the media and not from the company itself.

The complete service has now been resumed.

Jamie Stokes is Marketing Assistant at Total Ltd – a business to business service provider, delivering genuine solutions across all core telecommunication services, based in Cheltenham, Gloucestershire. Total Ltd is a business that brings together and unifies all the component parts. For up to the minute business telecommunications news, please view the Total Ltd blog

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