Archive for the ‘Business Telecommunications’ Category

Indian data curbs may also affect Google and Skype.

Wednesday, September 8th, 2010

India has demanded “access to everything” across a whole host of telecoms firms whilst it tightens its reigns on security.

Last week an Indian Home Ministry Official told the BBC that “any company with a telecoms network should be accessible”.

This means that companies such as Google and Skype, known to use encryption services, are likely to be asked to provide data, alongside virtual private networks which are often used by employees to gain secure access to their working documents whilst at home.

This call follows the well documented talks between BlackBerry smartphone manufacturer Research in Motion and the Indian Government to allow Indian security forces to monitor data.

It is thought that the increased security measures being enforced by India stem from increased fears of terrorism.

Alternatively, other sources have speculated that it may just be that the Government now wish to focus on enforcing the ICT Act of 2000 which was revised in 2008 but has yet to be adhered to in full.

It would appear that there is still a long way to go before the issues are satisfactorily resolved.

Enforcement agencies’ lawful access needs may be supported by RIM in the format of a forum.

Wednesday, September 1st, 2010

BlackBerry smartphone manufacturer Research in Motion (RIM) has extended an offer to the Indian Government to lead an industry forum which would cover the lawful access needs of law enforcement agencies.

The forum would simultaneously highlight the need in which to preserve and uphold the information security needs of Indian businesses.

Concerns were initially raised by the Indian Government regarding the ability of security forces to intercept email sent via BlackBerry devices. This posed a potential security risk if correspondence from suspected terrorist organisations remained encrypted.

At the beginning of this month, the Indian Government gave RIM until the end of August to address the concerns.

A statement released by RIM confirmed that the industry forum would focus on developing recommendations for policies and processes aimed at preventing the misuse of encryption technologies, while preserving its benefits for Indian users.

It is thought that whilst BlackBerry remains a popular solution in India, there are other alternatives that are being used. A ban would negatively affect business productivity and continuity across India.

Unlimited data deals are to become a thing of the past.

Friday, July 2nd, 2010

The launch of Apple’s iPhone 4 last week also signalled the end of unlimited smartphone data plans from the UK’s top mobile phone companies.

Until now, many smartphone subscribers have enjoyed the freedom of browsing the internet for as long as they liked for a fixed monthly fee. It is clear that this is all set to change.

When unlimited data usage contracts first became available, they were designed for a far less data-hungry audience. Now, they are simply inadequate to cover the rising costs of data consumption rates.

Similarly, smartphones have proved more popular and powerful than anyone ever imagined. Coupled with a surge in the amount of data being consumed, the pressure has mounted and it now needs to be dealt with.

Mobile operator O2 recently revealed that data traffic on its network is doubling every four months. They also brought to light the fact that nearly a third of its data traffic is accounted for by just 0.1% of its customer base.

It seems that whilst data consumption rates continue to rocket, the revenue created for the networks in the UK is flat, creating a vicious circle. Ultra heavy users are costing mobile phone companies dearly and it is no longer economic to support the amount of bandwidth they are using at such cheap rates.

To address the problem, O2 have introduced a monthly cap of up to 1GB for data on new contracts. Alongside O2, Vodafone and Three are also announcing new monthly data caps on their own contracts with extra charges for those customers who continually use over 500MB a month.

This shift also coincides with the EU legislation that came into force yesterday. The directive stipulates that it is now compulsory for Service Providers to place a limitation cap of 50 Euros (ex VAT) per mobile phone for data usage whilst in the European Union unless a customer has specified otherwise. A number that reaches this limit will be barred for data use until the user has returned to the UK.

Whilst there is a small minority of heavy data users that need to be monitored, it is also important to note that the vast majority of customers are staying well below the level of the data caps that are imposed. The onus is now on the network operators to make sure they have processes in place to regularly update users who are approaching the limit of their data bundle.

Whilst this issue continues, one thing that is certain is that the demand for data consumption is only likely to increase over time.

In the future, it is predicted that many network operators will have to analyse and invest a lot of time and money in new technologies to ensure that they are able to cope with the demand from their customers.

Will the World Cup bring woes into the workplace?

Friday, June 11th, 2010

Every four years sees a leap year and often an election but more notably, this year brings the World Cup.

South Africa host Mexico today in the opening game of the full tournament, consisting of 32 teams and 63 matches, which culminates in the final to be held in Johannesburg one month later.

England has qualified and therefore, it is inevitable that the forthcoming month will bring a whole host of broken dreams, sporting injuries, penalty shootouts and sendings off with it.

However, with the competition heating up and vital games edging ever closer, it is important to remember that there are many employment law issues that many employers may wish to consider before supporting their favoured team.

The business world never sleeps and predictably, fixtures are often broadcast at times that conflict with usual working hours, posing potential problems for bosses with employees who wish to watch their team.

Employees may take the opportunity to abuse the system of ‘calling in sick’, preferring to stay at home to watch the game rather than keep up to date with their working duties. A ‘food poisoning’ excuse epidemic has been predicted, with 12% of working men expected to use it to ensure that they do not miss any all important matches.

However, help is at hand. The World Cup and Absence Management Guide was recently published by the Chartered Institute of Personnel and Development (CIPD) which includes protocol for the main issues that may arise during the event.

The in-depth guide suggests that flexible hours, shift swaps and unpaid leave could be implemented following suit with the likes of Sainsbury’s, Asda and other corporate firms that have chosen to opt for this solution.

Alternatively, companies may find that they wish to use the World Cup to their advantage, promoting team building by screening matches or having a radio on within the workplace. It is important to note that whilst these solutions may suit football fanatics, others who have no desire to keep up with the game may feel disrupted and resentful.

Whichever solution your firm deems appropriate, may we wish you a productive World Cup season both on and off the pitch.

Tweetsii – App Review

Monday, June 7th, 2010

Location-based features are becoming par for the course in Twitter apps, so the idea of a Twitter app whose unique selling point is location may, at first glance, look a bit unnecessary.

However, Tweetsii is an interesting attempt to do something new – encouraging you to checkout tweets near your location more often, and associating them with places like bars, gig venues and tourist hotspots. In that sense, it’s like a Twitter app crossed with social location apps like Foursquare – you can even ‘check in’ to places as you can with Foursquare.

It might not tempt you away from ‘Tweetie 2’ or ‘Tweetdeck’ as yet, but it is definitely a worthy contender.

O2 are rated the number one reputation in the telecommunications industry.

Friday, May 28th, 2010

According to a report published recently by the Reputation Institute, the corporate reputation of O2 is ranked the highest out of all telecommunications providers by the general public.

Across all industries, O2 finished number 11 out of 150 UK companies. Interestingly, the next highest telecommunications provider was Orange, who finished a staggering 53 places below O2 in the overall rankings.

The report revealed that business results are increasingly impacted by corporate reputation as a company’s reputation score is often positively linked to customer attitudes and behaviours. It is fair to say that a company’s reputation often speaks for itself, in turn creating more business revenue and customer loyalty.

Paul Giacalone, Sales Director at Total Ltd said: ‘These figures represent an outstanding achievement by O2. I believe these results vindicate Total’s decision to become a Solus O2 Service Provider; there are outstanding products and service behind this reputation.’

He added: ‘We are happy to be working with a business which cares about its reputation and is always looking to exceed its own targets. In terms of benefitting Total and our customers, it is clear that we work with some truly brilliant people at a senior level in O2 and this means that we’re always thinking ahead for new and existing customers, working together, striving to deliver excellence.’

People are three times more likely to fall victim to credit or debit card fraud than have their homes burgled.

Wednesday, May 26th, 2010

In light of this, paying for goods and services over the phone is increasingly becoming a safety conscious issue.

However, BT Agilemedia has recently introduced BT SafePay, a new safeguard against the risks of credit and debit card fraud and identity theft, which means that it is now possible for consumers to pay by phone, with confidence.

An automated interactive voice response (IVR) system now enables customers or donors to charities to give their credit or debit card details to an organisation without having to hand over their card details to a customer service agent.

Initially, calls are routed to the required call centre for an introduction and initial handling. The caller is then onward routed to the Wave platform where voice prompts will direct the caller through the payment process. Once the transaction is complete, the call is then routed back to the call centre for confirmation, a thankyou and the close of the call.

The BT SafePay solution has been independently and externally audited by the Payment Card Industry and has been awarded a ‘Level 1’ compliance certificate, the highest certification that is currently offered for card account data protection.

It is hoped that this step forward in over the phone commerce will allow consumers to shop with a greater sense of security.

To BES Express or not to BES Express, that is the question.

Wednesday, May 19th, 2010

Ever since BlackBerry smartphones became the handset of choice for enterprise business users, RIM’s BlackBerry Enterprise Server (BES) has been the preferred solution for device management and secure access to business email.

However, in March of this year, RIM pushed out its new BlackBerry Enterprise Server Express (BES Express) in direct response to the challenges that the iPhone presented. Since its release, BES Express has received rave reviews from small to medium businesses that are now able to access most of the security, management and functionality of BES, at no further cost beyond their existing Microsoft servers; the download is completely free.

This fact has irked some firms who have previously spent large sums of money on BES software and CAL’s. They have now been left with the decision whether or not to abandon their old infrastructure and migrate to the new lower cost version moving forward. Of course, the download and install of BES Express itself requires a certain degree of in-house knowledge in order to run it successfully which may deter outsourced IT support who have traditionally been embedded in the benefits of MS push email.

From the end user’s perspective, BES and BES Express are very similar. Both solutions offer wireless synchronisation of email, alongside access to calendars, contacts and files stored behind the main server firewall. Both editions also place users in control of device management, reducing the need for further help desk recruitment, whilst application control and management is a feature listed on both solution specifications.

Conversely, there are also some distinct differences between the two BES formats, allowing companies to choose the best fit solution for their particular business needs.

Whilst BES Express offers more than 35 controls and policies, including the ability to remotely wipe a smartphone and enforcing the use of passwords, the solution allows the basic ability to enable or disable a particular feature. BES allows a user to prohibit the use of a particular feature as well as the advanced ability to control exactly how the feature is used.

BES also offers high availability features that BES Express lacks, configuring primary and standby servers, allowing downtime to be kept to a minimum if there is a hardware issue or during server upgrades.

Both BES and BES Express are able to automate operating system and application updates, although BES is equipped to make the entire software management process more reliable and user friendly. In both solutions application and IT policy updates can be delayed to minimise user disruption. Whilst BES allows devices to be activated and de-activated over the air, this is a manual process in BES Express.

It is fair to say that the majority of businesses will be satisfied with the controls and features available in BES Express, while larger organisations in need of precise fine tuning will be better equipped with BES as their chosen solution.

Whichever solution is preferred, it is clear that RIM have been able to go above and beyond the call for secure mobile working for all businesses, regardless of size.

Where’s My Phone – App Review

Monday, May 17th, 2010

From our extensive experience in the business telecommunications industry, most BlackBerry users we know wouldn’t let their handset out of their sight for more than a few minutes. However, if you are amongst those users who regularly lose their mobile, then the ‘Where’s My Phone’ app could be the answer to your prayers.

This free basic version allows you to activate a loud alarm remotely, helping you to locate your device under whichever cushion it may be hiding behind. However, if you have activated the alarm to no avail, the app allows you to display a message on your handset, detailing your contact information, so that if someone finds your phone, they know how to get it back to you.

The premium version adds more complex features, such as GPS tracking and enabling your phone to call you so you can hear where it is. Amazing.

UK Retailers lag behind in mobile commerce

Thursday, April 29th, 2010

UK retailers have been significantly slower than the US in terms of m-commerce. While most retailers do have an online presence, the number of retailers which have developed any form of mobile commerce functionality, is surprisingly low.

Recent research from BT Expedite, found that 47% of all North American retailers are planning to implement some form of m-commerce into their marketing mix in 2011, compared to just 24% of UK retailers who are considering it.

These figures are especially concerning when you consider that in the UK, web traffic from mobiles is thought to be growing eight times faster than the traffic from PC’s. As this rate of growth is only set to accelerate as SmartPhone technology improves, m-commerce is not something retailers can continue to ignore, especially in the current market conditions.

While the number of UK retailers with mobile commerce functionality is significantly lower than in the US, there are a few brands which have recognised the potential of m-commerce. However, instead of developing an independent m-commerce site, UK retailers have chosen to develop the much more fashionable, SmartPhone app.

Tesco, for example, has developed a range of apps including the particularly clever ‘Clubcard app’ which allows users to scan their SmartPhone at the checkout. While the easy navigation and well designed basket offered by the designer shopping ‘Net-A-Porter’ app appears to address one of the main challenges that m-commerce presents – the checkout.

For the contemporary SmartPhone user, it’s simply not enough to develop an app that links to a desktop checkout process. While mobile web browsing is improving constantly, a checkout process optimised especially for m-commerce will improve usability – and therefore conversion rates – massively. Only once this has been achieved will retailers fully realise the benefit of driving visitors via mobile.