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Support: Overview

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We never fail to be surprised by the number of businesses we meet that have secured their communications services at extremely aggressive rates, yet still want Total to take over the management of those services.

Yet it’s quite simple. There are lots of telecoms companies who just sell on price. They will be relatively successful for a short period of time - until they get found out.

At Total we are all about transparency - we believe that the service we deliver is the real acid test.

All we ask is that you consider the true cost of ownership:

  • Are you dealt with in the right way?
  • Do you feel valued?
  • Does your current supplier really care?

We find it amazing just how many businesses are consistently treated so poorly, with no real account management or service delivery.

Conversely, we listen to our customers, take note and react accordingly to what they say. For example, the development of online tools such as YourView and our Helpdesk, and the introduction of our Field Account Managers, all stemmed from or involved valuable customer feedback.

We could go on and on (because we are so passionate about this subject) - instead, please take a look at our Customer Service Contact Plan. This is tailored to match individual customer’s requirements, integrated with our internal systems and measured against KPIs, ensuring the service promises we make are the service promises we keep.

Talk to the team at Total to find out more. Contact us or call us on 0845 070 5460.

Helpdesk

Helpdesk 

Helpdesk
Our optional online Helpdesk provides an additional method of customer service.
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