http://www.total-ltd.co.uk/case-studies/ http://www.total-ltd.co.uk/case-study-calthorpe-estates/ Connecting the two sites would not have been possible with Calthorpe’s existing system. Instead IP telephony was the obvious solution to provide easy to use, reliable communication and seamless continuity between the premises. "The sound quality of those users with IP phones via networked PCs is superb and Reception find the Avaya system straightforward to use, despite the differing locations of staff." Wed, 06 Jan 2010 10:21:59 +0000 http://www.total-ltd.co.uk/case-study-calthorpe-estates/ http://www.total-ltd.co.uk/carter-construction-2/ We now have over 160 mobiles with Total, as well as our landline provision, and have undertaken a number of systems installs. "Along with taking advantage of cross-savings, Total competently manage our telecoms, so we are able to concentrate on other aspects of our business." Mon, 21 Dec 2009 10:13:50 +0000 http://www.total-ltd.co.uk/carter-construction-2/ http://www.total-ltd.co.uk/chas-a-blatchford-sons-ltd/ What was required was a co-ordinated approach to improve communications and deliver enhanced, proactive service and cost efficiency. "Following BlackBerry implementation instant access to email on the move has lead to improvements in customer service and enhanced response times throughout the business." Wed, 06 Jan 2010 10:40:52 +0000 http://www.total-ltd.co.uk/chas-a-blatchford-sons-ltd/ http://www.total-ltd.co.uk/case-study-everyclick-ltd/ With this in mind and following full consultation, a new Avaya system was installed which could grow with the company. "I greatly value Avaya's functionality and find it reliable and easy to use. It suits our present needs but is fully scalable for future expansion." Wed, 06 Jan 2010 10:33:53 +0000 http://www.total-ltd.co.uk/case-study-everyclick-ltd/ http://www.total-ltd.co.uk/telecommunication-support-case-study/ Mon, 21 Dec 2009 10:36:30 +0000 http://www.total-ltd.co.uk/telecommunication-support-case-study/ http://www.total-ltd.co.uk/loss-management-group/ Wed, 06 Jan 2010 10:49:13 +0000 http://www.total-ltd.co.uk/loss-management-group/ http://www.total-ltd.co.uk/medicals-direct-group/ The implementation of the Bluetooth Digital Pen and Paper solution, which transfers handwriting via bespoke forms, became a natural choice. "As a result timescales have been cut right down. Now when a report arrives back it is automatically uploaded on to our secure website for the insurance client to download." Tue, 01 Dec 2009 10:23:41 +0000 http://www.total-ltd.co.uk/medicals-direct-group/ http://www.total-ltd.co.uk/tlv-euro-engineering-uk-ltd/ One subsequent benefit is to training and it is here that video conferencing really has come into its own. "By utilising the benefits of 'face to face' conversations we are now able to effectively train our technical staff remotely, avoiding the need for expensive and time consuming trips to Japan for this purpose." Wed, 06 Jan 2010 10:57:31 +0000 http://www.total-ltd.co.uk/tlv-euro-engineering-uk-ltd/ http://www.total-ltd.co.uk/tozers-llp/ Tozers had been using BigHand3 Digital Dictation software for six months or so and were keen to discover whether this application could be mobilised too. "The BlackBerry solution provides our practice with the flexibility partners need when they are with clients and negates trips and delays in returning to the office to drop off recordings, expediting the process." Wed, 06 Jan 2010 11:04:56 +0000 http://www.total-ltd.co.uk/tozers-llp/ http://www.total-ltd.co.uk/tyco-electronics-uk-ltd/ With over 600 lines across 15 sites, as well as 300 homeworkers, the company also needed complete clarity over number ownership and their respective destinations. "Whilst we have achieved substantial cost savings, the clarity we have gained as a result of the audit has been a real added benefit." Tue, 01 Dec 2009 12:56:23 +0000 http://www.total-ltd.co.uk/tyco-electronics-uk-ltd/ http://www.total-ltd.co.uk/wiggin-llp-2/ When Wiggin began to outgrow their leased line, a 10Mb Ethernet circuit was installed with the capacity to work at ten times this speed due to the installation of a 100Mb bearer. "The fast, powerful circuit provides a cost-effective solution, supporting our voice, data and video whilst utilising the Ethernet circuit for data storage and disaster recovery." Mon, 21 Dec 2009 09:31:51 +0000 http://www.total-ltd.co.uk/wiggin-llp-2/ http://www.total-ltd.co.uk/scarlet-couriers/ Scarlet wanted to improve business efficiency and maximise staff utilisation by linking all of their offices with one phone system which would grow alongside the company. “Total were very innovative and even went as far as investigating a wireless connectivity solution. Instead, they created an IP VPN based on ADSL technology, which works every bit as well.” Fri, 23 Apr 2010 00:00:00 +0000 http://www.total-ltd.co.uk/scarlet-couriers/ http://www.total-ltd.co.uk/cosam-developments-ltd/ Cosam required a robust service and reliable hardware to ensure remote working was consistent. However, like many small businesses, a corporate set up wasn’t applicable due to their size. “We are heavily reliant on our IT and when you’re travelling in today’s commercial world, you need a proven solution; Total Mobile Office is a perfect fit.” Wed, 01 Sep 2010 00:00:00 +0000 http://www.total-ltd.co.uk/cosam-developments-ltd/