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Keeping you in touch... whatever it takes

Helpdesk Intro

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Need a hand – then we have another one to offer you.

We understand that every company has individual needs when it comes to service. Because of this, we launched an additional way to contact Total.

Our easy to use, optional online Helpdesk has been developed following extensive feedback from our own customers.

We see its popularity growing daily - our customers like the way that they can easily log a request at their own convenience, and then receive constant two-way communication by way of regular email updates, whilst a clear audit trail records each and every stage of an enquiry, right through to resolution.

'The Helpdesk makes managing our account so much easier.  Indeed, I have used it far more than I initially envisaged. Consolidating requests into one place enables efficient use of my time and I greatly value the audit trail produced.  I am always confident that what I ask will be done and I'm able to check progress.' Chas A Blatchford & Sons Ltd

Account management is swift and uncomplicated; for example, you can:

  • make an out of hours enquiry
  • set up new connections
  • order equipment
  • change user details
  • request a SIM replacement
  • place a billing enquiry or 
  • transfer a number. 

It really is that simple - as soon as you submit your query, a ticket is issued for you to track progress.

'The user interface of the online Helpdesk is very easy to use. I get a response very quickly from a member of the Helpdesk staff which is always informative and efficient.'  Vaisala

The helpdesk gives you an alternative method to administer your account the way you want, with the added assurance that it is closely monitored through internal KPI’s, ensuring resolution timescales are optimised.

We will still always be available on the phone; it’s just a different way of keeping you in touch.

For more information about our Helpdesk - or to request a Demo, simply contact us.