Helpdesk find out more

Creating a new enquiry is quick and easy with the Helpdesk's user friendly format. On submission, the query will be electronically delivered directly to the relevant department.

Once a query is logged on the Helpdesk, an automated email advises the customer of the ticket number allocated, so its status may be easily tracked at any time.

Multiple aspects of fixed line services can be managed via the Helpdesk, from orders and service requests through to billing enquiries.

The example above shows the response email to a landline query posted on the Helpdesk. If no further information is required by the customer, the query is closed off and the customer is advised via an automated email.

The Helpdesk's functionality allows both fixed and mobile data queries to be simply and swiftly posted and monitored.

All queries regarding any aspect of a customer's telecoms are clearly listed on the Helpdesk, together with their current status, allowing for ease of account management.

Helpdesk resolution timescales are regularly monitored internally against KPIs. Activity for specific queries is also reviewed, to enable resource to be allocated accordingly.