Managing your BlackBerry Solution

As a RIM® Alliance partner, Total is pleased to announce the recent launch of BlackBerry® Technical Support Services in the UK. Already hugely popular in North America, this affordable annual subscription based program offers software maintenance and comprehensive technical support for the BlackBerry® Enterprise Solution.

The purchase of annual technical support and software maintenance programs are very much standard within IT departments, yet BlackBerry deployments are not often considered in the same way. This is probably due to the relative newness of the product and the communication-IT crossover. Initial focus tends to be on the benefits of the smartphone rather than looking at reliability of the backend system and until recently, this kind of technical support for software has not been readily available.

However, a recent reader’s poll in Legal Technology Insider found that 67% of respondents agreed that the BlackBerry® Enterprise Server must be considered a critical application for business continuity and disaster recovery purposes. Picture your situation and the implications within your own firm.

Indeed, when asked how long a firm could function effectively without access to a BlackBerry® Enterprise Server, 27.3% said it would become critical after between 30 minutes and two hours and 22.7% said between two and four hours.

In addition to receiving support direct from the manufacturer and BlackBerry experts, subscribers also receive full version software upgrades free of charge (with a typical value of £500-£600) as soon as they become available. With 24/7 phone and electronic support, and a number of self-service options, whatever the size of your deployment or your individual business needs, you can obtain a package to best suit your requirements and protect your investment.

According to Stuart Baikie, Managing Director at Total: ‘The legal industry is one sector whereby the BlackBerry wireless solution is incredibly popular, having already been deployed by thousands of law firms across the world. Fee earners and other staff very quickly become reliant on their smartphones and with more applications becoming mobilised, this is only set to increase.’

‘The launch of BlackBerry® Technical Support Services in the UK allows organisations access to expert support, helping to minimise downtime and better manage IT resources and budgets. We are delighted to be working with RIM in offering this valuable protection to BlackBerry users.’

For more information and pricing details regarding BlackBerry® Technical Support Services, please email legal@ttlonline.com and we will call you straight back. Remember, you do not have to be an existing BlackBerry customer of Total to take advantage of this service.