Managing your BlackBerry solution

Total have long established links with BlackBerry manufacturer RIM, indeed, we were one of the first to offer the BlackBerry solution when it was launched in the UK. This association is further strengthened by our RIM® Alliance partnership status and the news that we are now one of the first companies to launch BlackBerry® Technical Support Services in the UK. This affordable annual subscription based program, which is already hugely popular in North America, offers software maintenance and comprehensive technical support for the BlackBerry® Enterprise Solution.
 
The purchase of annual technical support and software maintenance programs are very much standard within IT departments, yet BlackBerry deployments are not often considered in the same way. This is probably due to the relative newness of the product and the communication-IT crossover. Initial focus tends to be on the benefits of the smartphone rather than looking at reliability of the backend system and until recently, this kind of technical support for software has not been readily available.

However, viewpoints are changing as many users and IT Managers alike now consider BlackBerry® Enterprise Server a critical application for business continuity and disaster recovery purposes. As many of us now spend increasing amounts of time out of the office it’s vital to be able to stay in touch. Picture your situation and the implications within your own firm should access to your emails and direct contact be lost. How long would it be before you couldn’t function effectively without your BlackBerry?

With this in mind, if the worst should happen and you experience difficulties, help is now at hand. In addition to receiving support directly from the manufacturer and experts at RIM, BlackBerry Technical Support Services also means that full version software upgrades are free of charge (with a typical value of £500-£600). With 24/7 phone and electronic support, and a number of self-service options, whatever the size of your deployment or your individual business needs, you can obtain a package to best suit your requirements and protect your investment.

‘With over 500,000 plus subscribers in the UK, the BlackBerry wireless solution is incredibly popular. Staff very quickly become reliant on their smartphones and with more applications becoming mobilised, this is only set to increase’ says Stuart Baikie, Total Managing Director.

‘The launch of BlackBerry® Technical Support Services in the UK will enable our customers to access expert support, helping to minimise downtime and better manage IT resources and budgets. We are delighted to be working with RIM in offering this valuable protection to BlackBerry users.’

For more information and pricing details regarding BlackBerry® Technical Support Services, please email bbsupport@total-ltd.co.uk and we will call you straight back.