Why change YourView?

As Total has grown over the years, so has the amount of invoices we produce! With pressure on all of us to be more environmentally friendly, as well as our continual commitment to improve our services it became clear that an alternative method of sending our invoices out would prove beneficial to us but more importantly to you, our customers.

Following consultation to find out what you were looking for, an online platform was thought the best way for us to move forward. However, we needed something different from standard reporting, which seemed to be a very common theme with existing online tools. In order to offer the functionality you required we decided to create our own unique offering, and the rest as they say, is history.

Many of you are already familiar with the benefits of YourView and have seen just how useful it can be. For instance, the advanced reporting functionality and the ability to display monthly bills from different sections within your account are just one useful aspect. It also means you have greater control and interaction with your monthly reports, something exclusive to Total customers.

Although YourView, has been live for over a year now and your feedback has been very positive, we have nonetheless been keen to expand the platform further and improve your usage experience. As a result, in line with our re-brand we have updated the look of the site, to offer a clearer view and have worked closely with many of you to offer bespoke aspects. It is now possible, for example, to apply individual cost codings to reports, enabling data to be exported from the website, into excel and then into an internal accounts package. The ability to see data for an entire year, amend usernames, change cost centres, search an individual user’s data, log personal calls and set up individual site log-ins are all huge new benefits of the platform, which we hope to develop even further in time.

As more of you have started to use and rely on YourView each month, we have looked to increase the efficiency by moving the platform to a new server. This has not only improved the site’s speed, but has also enhanced the functionality, such as enabling compatibility with Firefox, the ability to view itemised bills from the graph screen and allow CSV files to be created for large itemised statements.

YourView has so many features to offer, all enabling you to quickly analyse your account and, as a result, save you time and money. With this in mind, our ultimate goal is for all of you to experience the benefits and flexibility of the platform. That said, now more than ever we value your comments and along with a new help function, you can now also send us your feedback via the site itself.

Should you require any further information regarding YourView in general or the updates mentioned, please call us on 0845 070 5460 to discuss your individual requirements or to arrange a personal on-site demonstration with your Field Account Manager.