Buyer beware
For many firms the current economic climate demands greater financial
accountability and we’re positive you will have been approached at some
point by companies offering to save you money on your communications
bills, even though they have yet to look at your bills.
Make no mistake, offering savings is something that is close to our
hearts too, but service is also at the very core of our offering and we
believe it’s second to none. A fact that is borne out by the Mobile News
Customer Service Award we won this year and that our customers stay with
us.
Whilst cheaper may seem tempting at first, it pays to consider the
bigger picture.
We've all become hugely reliant on our communications infrastructure,
and recognising the vast implications on our business and our customers
should problems occur is vital. Don’t you need to be sure you are in a
safe pair of hands as well as getting the optimum deal?
The answer surely has to be ‘yes’. That’s why we suggest using one
telecoms supplier, particularly a service provider, who can offer you
all of your communications needs under one roof with associated
cross-savings, direct from the networks and has an in-depth
understanding of your business, enabling you to work at your best.
That’s something Richard Evans, International Business Development
Manager for Foster & Freeman Ltd agrees with: ‘Our sales and
applications people travel all over the world and keeping in touch with
each other and the office is essential for both business and safety.
Having tried other telecoms companies (who made great promises but never
delivered) we are very pleased with the support that Total has provided
us over several years.’
‘When equipment fails Total have provided us with immediate temporary
hardware and endeavoured to get the fault rectified in a quick and
professional manner. Regular joint reviews of our account helps us
ensure we are on the tariff most suited to our needs and at the same
time we can review the latest technical innovations to see how that can
help our business communicate more efficiently and economically. This
excellent support combined with competitive pricing makes Total an ideal
partner for our needs.’
Taking this a stage further, it’s only when you start to put a price on
the intangibles of telecoms management you can begin to see how, in
fact, the amount of time we can save you, in turn also saves you money.
One perfect example is our optional online billing tool, ‘YourView’,
specifically designed to facilitate your account management. If you are
not already familiar with YourView, why not take a look at our new
interactive online demo here.
As we see it, the less time you spend analysing your telecoms costs, the
more time you have to carry out other tasks. And what’s more, because
you can easily identify areas of attention, we can save you money here
too.
‘By being able to easily monitor and analyse calls being made across
the business we were able to reduce our phone bills by over £1000 per
month’ observes Mark Foster, Spares Manager at Schuler Presses UK
Ltd.
Our Helpdesk is yet another example of how we want to make your working
life easier. Its ongoing development, aided by customer’s feedback is
intended to complement our accessibility, providing you with an
auditable trail of service, to access within your own timeframe. Again,
why not view it in action here.
And finally, if all of this wasn’t enough to make us stand out from the
crowd, you will always be able to reach your dedicated account contact
and enjoy pro-active account management, as well as receive regular
review from your Field Account Manager (FAM).
As Emma Hastie, Financial Controller at Engel UK agrees: ‘Our
previous supplier never proactively reviewed our account. However, with
Total, our FAM always comes armed with suggestions to improve our
account, having analysed our spend and identified where potential
savings can be made, either internally, or through tariff changes and
bolt-ons. Working together in this way is such a refreshing change.’
Couple this with our dedication and commitment to getting to know your
business better, as well as offering tailored advice on how to improve
your working practices with value-add services, we hope you’ll agree
staying with Total needn’t be something you need to spend unnecessary
time on either.
When all is said and done service is key for us, but so is providing a
wide range of products and whilst we can supply you with the more
well-known areas of telecoms, did you know Total can also help your
business with:
Avaya PBX systems
Systems maintenance
BT core products
Broadband
Mobile broadband
For more information on these, or indeed any of the products we provide,
please call us on 0845 070 5450 or email
sales@total-ltd.co.uk.
