One Point of Contact
You pick up your phone, but there's no dial tone. Who do you call?
Is the problem with your telephone system, your handset, your lines, or the network itself?
Our customers know who to call - by unifying their communications, wherever the fault originates, one call to Total means we can swiftly test, diagnose and provide a solution. They don't end up being passed between multiple providers, each suggesting the blame lies firmly at another's doorstep.
There is a second side to our ‘one point of contact' strategy though too, as whether you place one or multiple products with Total, as part of our award-winning customer care, we believe you should always have one named contact to look after your account.
Your Customer Service Account Manager (CSAM) will understand your business and being familiar with your needs, helps improve response and resolution timescales.
We don't just want to speak to you when something goes wrong though, so you can expect regular calls from your CSAM as well. They work closely with our Field Account Managers, whose role is making your business our business, so they will come and visit you quarterly, throughout the duration of your contract, to see how things are going, review your account, introduce new products or services and identify any further improvements to efficiency or cost savings.
Working in this way pays genuine benefits - it's a true differentiator and our clients tell us they love it. This simple and personal approach to account management is key to both customer satisfaction and retention.
It's a win, win service solution.
Talk to the team at Total to find out more. Contact us or call us on 0845 070 5460.