Good customer service isn’t a happy coincidence.
At Total, great customer service is at the very core of everything we do, every day and by regular monitoring and listening to our customers, we can continue to learn exactly what they want and how we can continue to improve. And just as importantly, make that happen.
Our customers stay with us – simple as that.
As such, our retention levels are high, and with less than 10% leaving on an annual basis, our churn rate is the envy of many within the industry.
Whilst our customers appreciate our focus on providing the highest levels of service, it is recognised externally too.
Having reached the finals of the Mobile News Awards - Customer Service Category for the past two years and achieving commended status in 2008, Total took the award in 2009. Indeed the judges commented: 'This contestant went the extra mile and showed it does the same for its customers'; we like to think this is a principle we adopt as standard.
We also achieved a coveted Highly Commended status in the IT and Telecoms category of the 2008 National Customer Service Awards.
Our working practices have resulted in us gaining Beacon membership - an accreditation awarded to some of the South West region’s top performing organisations in recognition of significant business achievements.
We’re not one to rest on our laurels though, and providing the best customer care we possibly can remains a constant focus.
Talk to the team at Total to find out more. Contact us or call us on 0845 070 5460.