At Total, we consider our staff to be our biggest asset - great people working as one team to deliver great service are the backbone of our business.
Communicate, care, deliver and grow.
That’s our vision and we consider it a definite two-way process. Your success is our success; they are intertwined.
We all share that passion and feel that providing a positive customer experience is something everyone plays a part in, not just our service teams.
On its own though, it’s not enough.
From sales to support, you need to speak to someone who not only understands your business, but your product set too, which is why we have a comprehensive ongoing development and training programme. That way, you can be confident that whoever you contact is fully equipped with the necessary skills and knowledge to provide you with the optimum levels of service.
Over half of the people who look after our customers have been with us for more than four years; a significant number have been with us substantially longer. As we have grown, so have they, moving into senior roles and passing on their skills and experience to newer members of the team. They are an undoubted key to our success.
You won’t be surprised to hear therefore that in 2004, we were recognised with Investors in People, which was renewed in 2007 and again in 2010.
Talk to the team at Total to find out more. Contact us or call us on 0845 070 5460.